Bruno Botta

I am dedicated to leading the N1 and N2 teams at Blue Diamond, where I enhance our MDR service's security operations. • Manage daily security operations, ensuring effective detection and response strategies. • Drive the evolution of our services with a strong emphasis on offensive security practices. • Collaborate with diverse teams to strengthen our overall security posture and service offerings.

Worked as Cisco HTOM (High Touch Operations Manager) supporting major Service Provider customers including TIM Brasil (TELECOM ITALIA) and Telefónica (VIVO), driving operational excellence, service stability, and strategic technical coordination across complex and mission-critical telecom environments in LATAM, specially in Brazil. Acted as the primary operational focal point between Cisco and customers, leading critical incident management, technical escalations, operational governance, and proactive service improvement initiatives. Coordinated cross-functional teams including TAC, Engineering, Advanced Services, and Product Teams to accelerate issue resolution and ensure high service availability. Responsible for managing operational health, monitoring escalation trends, reducing operational risks, and improving network resiliency for large-scale carrier infrastructures. Led service reviews, governance meetings, and customer communication during high-severity incidents and major network events. Supported software upgrades, migrations, maintenance activities, and infrastructure optimization projects while providing strategic recommendations focused on operational efficiency, automation, service continuity, and lifecycle management. Key deliverables: Critical incident coordination and outage resolution Executive reporting and RCA management Operational governance and SLA tracking Cross-functional escalation management Network stability and resiliency improvements Customer success and long-term operational partnership Proactive service improvement initiatives Strategic operational and technical leadership Strong experience working in high-pressure environments requiring leadership, customer engagement, analytical problem-solving, and coordination across global technical organizations.

Worked as Cisco HTTS (High Touch Technical Support) Security Engineer is responsible for delivering proactive and personalized technical support for strategic customers, ensuring the stability, security, and optimization of complex Cisco security environments. Unlike traditional TAC roles, HTTS engineers work closely with assigned customers, acting as trusted technical advisors and providing long-term operational guidance. My role involves support to customers from all Latin America in Spanish, English and Portuguese, with issues related to Security Technologies Cisco FirePOWER, VPN, AAA, IPS . Skilled in troubleshooting complex security infrastructures, leading critical incident management, performing operational health assessments, and delivering high-touch support for Cisco security technologies including firewalls, identity services, secure access, and Zero Trust architectures.”

Worked as Cisco TAC Security Support Engineer responsible for providing advanced technical support and incident resolution for Cisco security technologies, helping customers protect and maintain secure enterprise environments against cyber threats and operational risks. Experienced Cisco TAC Security Support Engineer specialized in advanced cybersecurity troubleshooting, incident response, and technical support for enterprise security environments. Skilled in resolving complex issues related to Firewalls, VPNs, identity services, endpoint protection, and secure access solutions, while collaborating with cross-functional engineering teams to deliver secure, reliable, and high-quality customer outcomes.

Security Network Analyst with 6 years of experience supporting enterprise security and network operations for Companhia Siderúrgica Nacional - CSN (https://www.linkedin.com/company/companhiasiderurgicanacional/) through Verto (Partner). Experienced in managing and troubleshooting Cisco-based security infrastructures, including firewalls, VPNs, and access control solutions, while ensuring operational stability and security for mission-critical environments. During this period, achieved multiple Cisco Security certifications (CCSP), strengthening expertise in enterprise cybersecurity and network operations.

Worked as Network Analyst with experience in enterprise network operations, infrastructure support, and technical troubleshooting across complex IT environments. Skilled in monitoring, maintaining, and optimizing network performance to ensure high availability, stability, and operational efficiency. Knowledgeable in TCP/IP, routing and switching, networking and Cisco-based solutions. Experienced in incident analysis, problem resolution, infrastructure support, and collaboration with cross-functional teams to maintain reliable and network operations.