Bruno Pataca

- Troubleshoots and resolves PC incidents and/or VIP requests - Coordinates with Service Desk for hardware repair - Assists with SSO on IT security issues and virus elimination - Assists local Server Team when server maintenance is required- - Includes Level 1 responsibilities - Works closely with Distributed Services, Systems, Network Support and Event Management teams - Coordinates spare asset inventory - Maintains asset management - Assists local Network Team when network equipment maintenance is required - Presents and educates IT solutions, methods, and tools to Clients in order to increase their efficiency. •Channel requests for help to the appropriate functions for resolution, monitor resolution activity and inform customers of progress. •Work with Enterprise Services teams to deploy upgrades to customers servers, LANs, WANs and wireless networks. •Mentor junior members on the team. •Manage small, low risk IT projects at location. •Lead in GeoMarket projects to accomplish common objectives. •Be ready to take on additional responsibilities such as Security Champion, LDAP Champion or Wellsite Connectivity Champion. •Perform regular IT hardware disposal following the Fixed Asset Disposal Procedure. •Ensure process consistency through calls, group meetings and workshops. •Listen to, understand and interpret customer requirements to propose solutions that enable the business to be more efficient.