Bruna Ruggiero

Scheduled and coordinated appointments ensuring effective utilization of resources increasing in 50% the number of bookings per day Greeted and assisted visitors, clients, and employees in a professional and friendly manner, ensuring a positive first impression of the company Managed a multi-line telephone system, promptly addressed inquiries, directed calls, and took accurate messages, resulting in efficient communication flow Demonstrated exceptional skills in marketing and social media management Generated comprehensive reports to provide valuable insights on business performance and identify areas for improvement Maintained an organized and tidy reception area, handled incoming and outgoing mail, packages and deliveries, contributing to a professional and welcoming environment

Collaborated with the clients to define social media marketing goals and objectives Developed a comprehensive social media strategy aligned with the clients' overall marketing strategy Created engaging and tailored content for various social media platforms, including text, images and videos Developed content calendars to plan and schedule posts Monitored the client's social media channels for comments, messages, mentions and reviews Fostered positive interactions and engage with the audience Optimized ad performance based on data and insights Conducted research to understand the client's target audience, including demographics, interests, and behavior Used data to refine audience targeting for advertising campaigns Tracked and analyzed social media metrics to measure the success of campaigns and strategies Identified and collaborated with relevant influencers to promote the clients' products or services Managed influencer partnerships and campaigns Handled reputation management effectively Maintained a content mix that aligns with the clients' brand and values Stayed up to date with changes in social media algorithms and trends Optimized content for each platform, taking into account platform-specific best practices Monitored the social media activities of competitors and provide insights on competitive trends Identified opportunities to differentiate the clients' brand Provided training and guidance to clients Offered strategic advice and recommendations based on industry expertise Ensured that all social media activities comply with relevant laws, regulations, and industry standards Upheld ethical guidelines for social media engagement

Demonstrated exceptional customer service skills to ensure client satisfaction and foster positive relationships Assumed administrative and reception responsibilities, effectively managing front desk operations and providing prompt and courteous assistance to clients Collaborated with internal staff to provide seamless support and ensure smooth operations Proactively drove sales by effectively promoting products and services to meet or exceed sales targets Efficiently managed stock control, utilizing meticulous attention to detail to maintain accurate inventory levels Maintained a high standard of cleanliness and orderliness throughout the salon, creating a welcoming and professional environment

Successfully managed customer service, administration, and reception duties Effectively led and supervised a team to achieve organizational goals Consistently achieved sales targets to contribute to business growth Demonstrated exceptional skills in marketing and social media management Maintained a clean and organized environment in the salon

Consistently achieved top sales performance for three consecutive months Performed administrative duties with utmost professionalism Provided exceptional customer service to ensure satisfaction and loyalty Managed stock control and efficiently processed incoming orders Maintained a clean and organized store environment to enhance customer experience

Scheduled and coordinated appointments ensuring effective utilization of resources and smooth check-in of over a thousand people into the company's building Managed classified documents and record-keeping ensuring organisation and efficient systems Greeted and assisted visitors, clients, and employees in a professional and friendly manner, ensuring a positive first impression of the company Managed a multi-line telephone system, promptly addressed inquiries, directed calls, and took accurate messages, resulting in efficient communication flow Generated comprehensive reports to provide valuable insights on business performance and identify areas for improvement Maintained an organized and tidy reception area, handled incoming and outgoing mail, packages, and deliveries, contributing to a professional and welcoming environment