Bruna Sampaio

-> Identify new opportunities within the company’s largest accounts to drive pipeline growth. -> Strategically manage relationships with key accounts to ensure engagement. -> Expand the business portfolio by prospecting and converting new opportunities. -> Increase the ARR (Annual Recurring Revenue) of the accounts under my management, maximizing revenue potential. -> Develop new revenue streams within existing accounts to drive profitability. -> Ensure a positive and sustainable margin, balancing growth and financial efficiency.

Responsibilities: -> Manage relationships with e-commerce platforms, payment orchestrators, gateways, and development and marketing agencies. -> Bring opportunities to the sales and revenue team for the company through our partnerships. -> Identify and secure new strategic partnerships to boost Koin’s reach and market share in the digital space. -> Expand Koin’s solutions into new markets across Latin America by establishing partnerships. -> Coordinate API integrations in collaboration with the IT and product teams, from initial development to certification. -> Organize training sessions and events to strengthen relationships and create mutual business opportunities. -> Provide visibility of actions, results, and new partnerships to other Koin teams through dashboards in Looker Studio, Power BI, and Notion.

Responsible for building the partnerships area, identifying new opportunities for the company. Responsibilities: -> Create a partnership prospecting process to ensure the acquisition of new partners and improve Koin's solution penetration in Brazilian platforms and stores. Partners can range from e-commerce platforms, payment gateways, and/or companies that have synergy with our business. -> Monitor IT team projects during API integrations, assisting in prioritization based on partnership potential. ->Develop campaigns with the objective of keeping the partner engaged and increasing our share within platforms. Some examples of campaigns include webinars, small committee meetings, joint marketing actions with the platform, etc. ->Build relationships with key partners, conducting MBRs (Management by Results) to provide visibility on results and develop action plans tailored to each partner's needs. ->Expand Koin's solutions to Latin America by closing partnerships in Mexico and Argentina.

Responsible for relationship management, expansion opportunities, and engagement with 6 enterprise business groups responsible for over 50% of the company's revenue. Responsibilities: ->Utilize data analysis tools such as DataStudio to create customized reports and dashboards for clients and the internal team. ->Monitor and evaluate metrics and key performance indicators (KPIs) to measure client success and identify opportunities for improvement, expansion, and churn retention. ->Develop and maintain databases, using SQL language for data querying, extraction, and manipulation. ->Develop personalized expansion projects for each enterprise. ->Manage and implement special projects parallel to the core business with the aim of increasing client revenue and/or generating new business opportunities. ->Implement NPS surveys and actions to improve scores.

Responsible for building the Customer Success area. Responsibilities: ->Define the team's objectives, deliverables, and goals for Customer Success. ->Improve the onboarding process. ->Prepare a weekly overall business report for Brazil and projections for the General Manager LATAM. ->Utilize data analysis tools such as DataStudio to create customized reports and dashboards for clients and the internal team. ->Monitor and evaluate metrics and key performance indicators (KPIs) to measure customer success and identify opportunities for improvement, expansion, and churn retention. ->Develop and maintain databases, using SQL language for data querying, extraction, and manipulation. ->Define a better pricing strategy. ->Manage and implement special projects parallel to the core business with the aim of increasing client revenue and/or generating new business opportunities. ->Manage approximately 100 clients, ranging from small businesses to publicly traded companies. ->Implement NPS surveys and take actions to improve scores.

One of the first executives of a new company within the group, responsible for launching the company in Brazil. Responsibilities: ->Identify key clients. ->Prospecting and closing contracts. ->Onboarding new clients. ->Build and maintain relationships with clients to ensure success and sales growth. ->Strategic upselling.

Catering to companies with a minimum annual revenue of 30MM. Responsibilities: ->Manage investments of companies with the bank and provide consulting tailored to each client's needs. ->Upsell credit products. ->Maintain relationships with clients, ensuring their satisfaction with the bank. ->Perform monthly analysis of the companies' balance sheets.

Responsibilities: ->Prospecting new clients for the consigned credit product. ->Credit analysis. ->Relationship management with clients to ensure satisfaction with the bank. ->Achieve monthly targets for the number of signed contracts and contracted credit amount for 10 consecutive months.

Company focused on data analysis and the creation of statistical reports for exports and imports. The reports include information such as quantity exported/imported, destination and origin country, buyer and/or seller companies, channels, and other relevant information for each client. Responsibilities: ->Marketing strategy for acquiring new clients. ->Prospecting new partners and closing contracts. ->Data analysis for building customized reports based on each client's needs. ->Monitoring results to ensure the success of each client.