brooke robins

information and knowledge analyst

About

Am now in a role within our ICT Business Engagement team as a Customer Relationship Manager, supporting, engaging and delivering to business units within the Department on ICT issues. Continuing to broaded my ICT knowledge and stakeholder engagement skill set on a daily basis with the support of my team. Strive to be a realiable, knowledgable and confident team member who is well respected within team and wider department. Always ready for new challenges, difficult customers or issues.

Country

australia

City

melbourne

Industry

government administration

Skill

stakeholder engagement, stakeholder management, project management, government, internal communications, governance, requirements analysis, information management, requirements gathering, customer focus, communication skills, knowledge management, business requirements, ict, intranet, project delivery, business analysis, content management, communication, change management, public sector, analysis, web content management, it service management, program management, secretarial skills, it solutions

Experience

customer enagement manager

department of justice and community safety

2012-5 - Present · 14 yrs 5 mos

information and knowledge analyst

department of justice and regulation, victoria, australia

The Department of Justice and Regulation delivers high-quality services to Victorians and supports a safe, just, innovative and thriving Victoria.Ministerial portfolios within the department include Police and Emergency Services, the Attorney-General, Bushfire Response, Corrections, Crime Prevention, Liquor, Gaming and Racing Regulation and Consumer Affairs.The department also has responsibility for the implementation of integrity reform.The department employs more than 21,000 staff and is supported by around 90,000 volunteers in the Country Fire Authority, Victoria State Emergency Service, Office of the Public Advocate and other bodies.