Brooke Nagel

* Managed the performance and development of a team of 10 through proper coaching, development, motivation, and goal setting through applicable KPIs * Assist in hiring, developing & delivering the on-boarding training to all new starters * Worked closely with other team leads and upper management to maximize the impact and effectiveness of sales development through process & incentive reform * Drive performance of individuals through coaching, personal development and mentoring to improve key metrics by conducting 1-1s, listening to their calls,  and providing constructive feedback

* Sourced and qualified over 250 opportunities, generating in revenue surpassing $200,000 dollars
 * Conducted high-volume outreach campaigns of 70 daily cold-calls to drive lead status from introduction, to installation


• Lead 15% increased revenue for 2018, including the highest month in shop’s 52 year history • Established new, and maintained existing relationships with vendors, working as a liaison between vendor and customer • Mitigated customer frustrations including designer delays, while maintaining exceptional customer service • Developed new business approaches to streamline processes and identify and growth opportunities • Hired, trained and managed team including leading new product information panels, supervising sales goals, and establishing employee incentives • Evaluated existing inventory and successfully acquired new vendors and negotiated contracts

• Co-founded a startup that focused on providing couples with unique and memorable date experiences each month • Created company objectives and processes that were communicated to investors and partners • Facilitated building aspects of the company including investor pitching, customer outreach, and establishing new relationships with vendors • Oversaw customer acquisition and support as lead point of contact

• Consistently was a storewide top seller • Resolved customer concerns in a customer service oriented job that required the ability to react in ways that best represent the company • Increased selling participation within my team to achieve a 22% selling increase to become a top selling store within the region • Communicated directly with vendors and other brand representatives to increase brand product knowledge store-wide • Upsold cross-departmentally to maintain top sales-per-hour position where over 50% of sales were luxury brands • Delegated tasks, assessed inventory, and managed in-store merchandising

• Designed, developed and pitched an app for a client to advance effective communication within the ICU • Quickly learned new programs and excelled in utilizing them • Successfully applied learned management, sales and accounting principles into business development

• Studied under multiple representatives about buying, merchandising and managing