Brodie Hinckley, CMCP

Serve as a trusted partner to public safety agencies, helping them maximize the value of the Prepared platform through strategic engagement, role-based training, and ongoing support. Collaborate closely with Customer Success Managers to understand agency workflows, improve product adoption, and ensure each user group is equipped to use the platform effectively. Leverage deep experience in public safety and 911 operations to translate customer needs into actionable guidance, resolve issues in partnership with technical teams, and advocate for customer feedback across product, support, and engineering. Track engagement and usage trends, identify opportunities for improvement, and help agencies achieve stronger emergency communication outcomes.

Responsible for the management of three separate 9-1-1 centers with a staff of 64 employees, handling more than 100k 9-1-1 calls for service each year. Oversaw the direction, administration, recruiting, retention, and training of staff. Part of a leadership team that worked collaboratively with all partners to ensure strong working relationships within DPS and outside DPS including Maine Emergency Operations Center when activated. · Oversaw a $10 million budget from the development and management of expenses and revenues · Provided testimony and was a subject matter expert during legislation for bills that affect 9-1-1 · Generated and analyzed monthly call count reports to establish the effectiveness of each center · Approved all Silver Alert and Amber Alert activations statewide

Responsible for the management of a 9-1-1 center with a staff of 16 employees, handling more than 30k 9-1-1 calls for service each year. Oversaw the direction, administration, recruiting, retention, and training of staff. In addition to being responsible for IT needs of the center I was also the liaison between the County employees and the IT contractor and Acting Administrator in the absence of the County Administrator. · Managed an operating and capital improvement budget of just over $1.5 million per year. · Collaborated with local Law Enforcement, Fire Chiefs, Sheriff’s Office personnel, and EMA Directors on various special operations and projects. Jointly initiated programs such as “The Wanderers Program.” · Fostered a partnership with the National Center for Missing and Exploited Children and adopted their established national guidelines when handling calls regarding missing children. · Worked with and built strong working relationships with vendors to ensure efficiency and meet the technological needs of the center.

Supported the Director with managing day-to-day operations of the 9-1-1 center and supervising a staff of 13 Emergency Telecommunicators. · Training Coordinator, ensuring that all Emergency Telecommunicators are current, evaluating new training systems to keep employees engaged in the training process. · Oversaw the evaluation program for all Emergency Telecommunicators.

· Assistant Marine Patrol Officer · Prouts Neck Patrol and Bike Patrol · Booking Officer

Responsible for answering calls from the general public reporting existence of an incident requiring response from fire, law enforcement, or rescue, and answering general inquiries. Ensured accurate and rapid processing of emergency and routine calls for service. · Training Supervisor/Coordinator, including in-house training and Continuing Education Hours program, as well as new hire training

· Responded to calls for service from the public for emergencies and public assists · EMT and firefighting duties · Specialized marine rescues · Student Rescue Advisor

· Enforced waterfront and harbor ordinances · Managed and enforced local and state shellfish laws · Collected water samples for the Department of Marine Resources · Ensured boat safety by education and enforcement

· Dispatched fire and rescue calls · Transmitted public requests to appropriate personnel · Ensured the safety of the public as well as fire and rescue personnel