Brock Wiseman

IT Support Specialist I @ Aviation Technical Services

About

Detail-oriented professional transitioning from aerospace quality control into IT and cybersecurity. Pursuing a B.S. in Cybersecurity and Information Assurance at Western Governors University, with strong skills in documentation, compliance, and problem solving. Eager to apply technical knowledge and adaptability to IT systems and security roles.

Country

United States

City

Mukilteo

Industry

Aviation & Aerospace

Skill

Computer Repair, Python (Programming Language), Quality Control

Experience

IT Support Specialist I

Aviation Technical Services

2025-10 - Present · 1 yr

Installed, configured, and maintained computer systems and peripherals. Managed and resolved help desk tickets in a timely manner, ensuring minimal downtime for users. Provided technical support to end users, troubleshooting hardware and software issues.

QC Auditor

Aviation Technical Services

2024-9 - 2025-10 · 1 yr 2 mos

Everett, Washington, United States

Perform audits to current procedures, polices, or regulations set by the customer, the company, or the FAA. Evaluates documentation of maintenance actions, and identifies any discrepancies. Verifies completion and accuracy of all maintenance documents.

MOD Squad Member

MOD Pizza

2023-12 - 2024-9 · 10 mos

Mukilteo, Washington, United States

Maintain a clean workspace. Provide customer satisfaction by making their pizza accurately. Run a point of sale system and provide great customer service. Press out dough, do dishes, and run an oven. Upsell new products, or limited time deals.