Brittini Raffi

● Managed daily operations across three office locations to ensure consistent service and efficiency ● Created and maintained staff schedules to align with client demand and office needs ● Handled client escalations and resolved service issues to ensure customer satisfaction ● Answered incoming phone calls and provided accurate information regarding services and appointments ● Scheduled client appointments and optimized appointment flow for tax professionals ● Recruited, hired, and trained front desk staff to provide high-quality client support ● Provided administrative and operational support to tax professionals during peak tax season ● Ensured compliance with company policies and procedures across all locations ● Monitored office performance and implemented improvements to increase productivity

● Created and managed employee schedules across multiple store locations ● Oversaw the full setup and teardown of seasonal store locations, including layout and merchandising ● Coordinated and participated in unloading and processing merchandise shipments ● Managed day-to-day store operations to ensure profitability and adherence to company standards ● Recruited, hired, trained, and supervised store managers and staff across my district ● Ensured compliance with safety, security, and operational procedures ● Monitored sales performance and implemented strategies to meet or exceed targets ● Conducted regular store visits to support teams and maintain brand consistency ● Resolved customer and employee issues in a timely and professional manner

Photography & Social Media Services ● Provided photography and digital content solutions for both business and consumer clients, tailored to brand and promotional needs ● Successfully managed and executed diverse projects including fashion shoots, music promotions, weddings, and branded campaigns ● Delivered high-quality, optimized imagery for use across social media platforms, websites, and advertising materials ● Utilized Adobe Lightroom and the Adobe Creative Suite to perform detailed photo editing and post-production enhancements ● Conceptualized and implemented creative social media strategies to increase brand visibility and audience engagement ● Own and operate a photography and content creation business, overseeing all aspects including client relations, project management, and marketing

Website & E-Commerce Management ● Managed company website, including uploading new products, updating stock levels, and ensuring accurate content ● Captured and edited product photography for web use and marketing ● Maintained and refreshed homepage banners and carousel images on a weekly basis ● Identified and resolved technical issues to maintain a smooth user experience Store & Team Management ● Oversaw daily store operations including inventory management, customer service, and product ordering ● Conducted interviews, hired, and trained new team members to maintain high service standards ● Monitored and updated inventory records to ensure accuracy and availability Social Media & Brand Marketing ● Developed and maintained a comprehensive social media calendar, aligning content with seasonal themes and current trends ● Executed social media campaigns in line with corporate brand strategy and marketing objectives ● Partnered with internal departments to ensure brand consistency across all digital platforms ● Conducted competitor analysis and tracked emerging trends to inform content strategy and drive engagement