Brittany Shelley

• Develop operational dashboards and analytics tools using Next.js, APIs, and Grafana to consolidate monitoring data across multiple platforms. • Integrate monitoring platforms including VMware Aria Operations (vROps), SolarWinds, SCOM, Uptrends, and Grafana to support centralized observability initiatives. • Build API-driven data pipelines and automation workflows to collect, transform, and visualize infrastructure performance metrics. • Support the transition toward modern observability architecture using tools such as OpenTelemetry, Grafana, and InfluxDB. • Develop internal web applications to improve operational insights and reduce manual monitoring processes. • Collaborate with infrastructure and operations teams to improve service reliability, monitoring coverage, and incident response visibility. • Assist with the evaluation and modernization of monitoring platforms as part of broader AI-Ops / single-pane-of-glass initiatives.

Supervised and inspected jobs completed by contractors, ensuring compliance with city policies, procedures, and safety regulations. Managed up to 35 pieces of contracted equipment for various roadway maintenance tasks. Developed an Excel database tracking system, increasing efficiency by 100%. Implemented a new email database system, enhancing collaboration by 75%. Conducted safety training for new hires and contributed to safety committee initiatives. Proficient in SAP, Slim Maps, SDMS, Arcgis, Google Applications, and Microsoft Suite.

Experienced in various aspects of roadway maintenance, including snow plowing, sanding, and manual walk clearing. Obtained Class 3 driver's license with Q-Endorsement (air brakes) and current City driver's permit. Trained new and current staff members and participated in safety and job site inspections.

•Liaised between the Credit Policy Department, internal departments, and external stakeholders. •Managed administrative duties, including file management, records management, and accounts payable/receivable. •Developed an Excel calculator, reducing time spent on reports by 50% and eliminating calculation errors. •Realized significant savings through the creation of an Excel invoice tracker. •Trusted with sensitive information.