Britni Winston

Own end-to-end operational management of a 50+ complex bodily injury caseload, driving consistent deadline compliance through structured tracking systems, proactive risk mitigation, and cross-functional coordination across legal and operations teams. Act as the primary client relationship owner throughout the pre-litigation lifecycle, strengthening client engagement, responsiveness, and communication continuity through proactive outreach and case progress monitoring. Partner cross-functionally with supervising managers, paralegals, and attorneys to review and operationalize bodily injury case strategies, improving workflow alignment, execution consistency, and handoffs across pre-litigation stages. Support settlement strategy and adjuster negotiations by coordinating medical records, synthesizing case documentation, and preparing bodily injury settlement demands in Dockit, ensuring accuracy, completeness, and readiness for negotiation.

Roles and Responsibilities include but are not limited to: Train and support team members on case management and administrative processes, fostering a collaborative, knowledge-sharing environment. Handle multiple priorities, sensitive information, and high-level attorney and client contacts with professionalism and discretion. Enter, draft, and manage pleadings, motions, discovery, trial, arbitration, and mediation documents, calendars, deadlines, and related events in case management systems (Team Connect, Microsoft Office Suite. Monitor, route, and respond to internal and external client inquiries, ensuring timely follow-up and high professional client service. Confirm case-related events and activities; close, archive, and maintain client files by firm policy and litigation standards. Assist with maintaining attorney CLE and bar membership records, ensuring compliance with firm and state requirements.

• Proactively and responsively manage busy daily schedules and high volumes of appointments, meeting notices, agendas and prepared material for four lawyers. • Planned and executed various legal/administrative projects throughout the entire project lifecycle, requiring subject matter expertise in Waterfall project management methodology; managed $250K project budgets and three project teams, ensuring projects were delivered under budget and on time; allocated resources; defined scope; identified and mitigated risks; established and built relationships with stakeholders of all levels, including senior leaders; collected project metrics and provided status update reports to senior leadership, making adjustments as required. • Establish new and innovative methods for business travel arrangement planning, including itineraries, air and hotel accommodations. • Prepare and distribute relevant correspondence, reports and documents in support of confidential and time-sensitive litigation. • Create and modify Word, Excel and PowerPoint documents for presentation material, charts, reports and letters; distributed documents throughout the organization; print, copy, scan and fax documentation as required. • Used exceptional critical thinking skills to independently or collaboratively resolve conflicts in a timely manner and issue new notices from Circuit Court, and scheduling orders and trial notices from the judge. • Manage caseload of ~100+ files; accurately tracked and monitored expenses on case files using Needles case management software, Microsoft Word, Excel and Worldox. • Assist with approximately five case settlements monthly, reviewing file’s incurred costs, calculating attorney fees, finalizing service payment negotiation letters to providers/vendors, and disbursing net proceeds to clients.

• Led and managed general office organization and duties. • Completed pre-trip travel requests, scheduled travel and accurately processed travel and expense reports. • Coordinated internal and external business meetings, managing invitations, facilities reservations and preparation and distribution of all meeting materials; opened and distributed mail, calendar dates and deadlines. • Prioritized external vendor support, maintaining positive working relationships with all vendors through interpersonal and communication skills. • Managed special administrative projects such as trial document preparation, medical record procurement, and transcript and deposition testimony management. • Maintained office filing system; updated records, confidential files and CEO reports, abiding by established guidelines for record retention; managed incoming and outgoing e-mail correspondence and responded promptly to scheduling requests and changes. • Oversaw office supply inventory management, tracking supply levels and coordinating replenishment as necessary. • Received and screened telephone calls and voicemails before routing messages; responded to varied requests for information. • Initiated new ways of handling meetings with internal and external parties, leading to improved business relationships; scheduled CEO for in-person meetings with clients/stakeholders, maintained handwritten notes to distribute via email within 24 hours, and performed special arrangements for vendors/providers with specific scheduling requirements.

• Resolved calendar conflicts through strong communication and decision-making skills, leading to an overall improvement in the relationship amongst workers across the organization; worked in support of nine attorneys and one paralegal. • Assisted CEO and senior leadership in data collection and analysis using Microsoft Excel and proffering relevant and feasible solutions. • Researched Michigan personal injury law topics and presented findings to senior leadership at meetings in support of accurate claim rendering. • Organized database, files and documents; maintained organizational chart, distribution lists and travel schedule; typed, edited, and proofread general correspondence; maintained case list of ~400 files and reviewed monthly with CEO and senior leadership.