Brinda Kaushik B A

● Owned the content development lifecycle, creating and maintaining onboarding guides, best-practice documentation, and hands-on exercises; achieved 95% training satisfaction while ensuring compliance with HIPAA and Meaningful Use standards. ● Designed analytics dashboards and reports to track KPIs, including adoption rates, milestone completion, and evaluation scores; delivered insights that improved documentation accuracy by 15% and reduced recurring software malfunctions by 20%. ● Led 15+ Train-the-Trainer programs for Healthcare clients and super-users, enabling training of 200+ end-users on EHR and EMR workflows; increased adoption by 30% and cut onboarding time by 25% through structured curriculum design. ● Performed root-cause analysis (RCA) on training gaps using data from evaluations, error logs, and engagement metrics; implemented targeted enhancements that improved training ROI by 18% and boosted trainer productivity. ● Managed Wrike project management tool, efficiently overseeing 25+ concurrent training projects, streamlining task tracking and workflow alignment, which improved on-time delivery rate from 82% to 97% across cross-functional team

● Partnered with AmazonPay, NPCI, and internal product teams to define, design, and implement UPI number and account management APIs, enabling secure transactions for 5M+ users and aligning product features with business goals. ● Drove significant product performance improvements by optimizing PostgreSQL queries (reducing execution time by 40%) and strategically introducing Redis caching, supporting 500K+ daily transactions, ensuring scalability, and user experience. ● Leveraged AWS analytics stack to build scalable data pipelines and interactive dashboards, providing actionable insights for strategic product decisions and significantly improved transaction monitoring and ETL workflow efficiency. ● Developed Python scripts as part of end-to-end testing for 200+ critical APIs and coordinated issue tracking using JIRA ● Owned Technical documentation and led disaster recovery planning, facilitating seamless collaboration across 10+ cross-functional teams and safeguarding millions of transactions, ensuring robust product continuity and operational resilience.

● Created interactive and user-friendly cockpits for effectively visualizing data sets pertaining to the product production and sales. ● Performed comprehensive analysis of a wide range of trends influencing the production and sales rates of goods over a designated time frame by utilizing an open-source Business Intelligence (BI) tool known as Knowage.

● Played a pivotal role in the ‘WiTech India website creation, a website part of Women for Technology and a non-profit organization. ● Within the project scope, actively managed a team while solutionizing, designing, and developing client-side features including job listings for women across different sectors, career guidance, success stories, coordination of the webinars using React, and SQL.