brigitte hepburn

service transition and project manager

About

I thrive on being challenged, working in situations that require a team approach to resolve, whether a virtual team put together by myself, with people I bring on whom will contribute to the resolving of the challenge, or by working a team, that are not always suited to the challenge environment, but with direction can achieve a successful result. My objectives are to continue to gain experience, knowledge and wisdom that I will apply to my working & personal life, I am always actively looking for this.

Country

united kingdom

City

warrington

Industry

information technology and services

Skill

iti service transition, prince2, 15 years itil experience, itil problem management, itil change management, problem management, managed services, itil, data center, service management, itil implementation, service delivery, it service management, cloud computing, outsourcing, sla

Experience

technical services manager

ikon office solutions

2003-1 - 2008-1 · 5 yrs 1 mo

service transition and project manager

2018-6 - Present · 8 yrs 4 mos

itil service transition manager

ikon office solutions

2003-1 - 2010-1 · 7 yrs 1 mo

itil problem manager

schlumberger sema

2001-9 - 2003-6 · 1 yr 10 mos

I was working on several large customer accounts, and I was responsible for the provision of proactive & reactive problem management services, that included : incident information gathering & trending, reporting, analysis & diagnosis technical management, solution reviews and change request raising, major incident management with notification publications

air hostess

monarch airlines

1986-2 - 1995-5 · 9 yrs 4 mos

During flight time, my role as Pursor/No 1 Air hostess, was to be in charge of the cabin, responsible for the crew, passengers & operational tasks that need to take place on different aircraft types : A300, A320, 757 and 737

it service delivery manager

ricoh uk

2003-6 - 2012-4 · 8 yrs 11 mos

Dual Role, providing Service Delivery Management for Ricoh ITS, jointly with my now full time role of Service Transition Manager, not necessarily for the same customer at the same time. The role was to provide Service Delivery Management services to several Customers, some Blue Chip & FTSE 100 companies. The services provided included: escalations point of contact, analysing & reporting of operational service level performance e.g SLAs & KPIs, service notifications to the customer & their 3rd Parties, the management of changes to the service contract, Continual Service Improvement Plan (CSIP) management, management of several teams of onsite and remote Technical resource that are delivering the services, management of ad hoc requests & projects, this is an indicative list, that is non exhaustive.

service transition and project manager

ricoh uk

2003-6 - Present · 23 yrs 4 mos

Ricoh is a global technology company specialising in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialised industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.For further information, please visit:www.ricoh.co.uk/blogwww.twitter.com/ricohuk www.facebook.com/RicohUKwww.youtube.com/ricohukie

Education

francis bacon school st albans

1977-1 - 1984-1 · 7 yrs 1 mo

staffordshire university

business

1997-1 - 2001-1 · 4 yrs 1 mo

Activities and Societies: Business Information Technology Degree. 1 Years Placement at EDS for Punch Retail in Burton-upon-Trent Member of the British Computer Society