bridget moody

Tier 2 technical and business analyst support for proprietary software written exclusively for and by ABC Legal. Extensive use of SQL and troubleshooting skills to solve problems, correct data and write bugs for programming changes. Worked closely with clients to determine requirements for software and operational workflow changes, making both more efficient and less problematic.

Level 1 and 2 technical support of software, hardware and network; responsible for meeting all needs of attorneys and staff in 11 offices nationwide, working with vendors if necessary to solve difficult problems; Microsoft XP, WAN/LAN environment that included BYOD, many kinds of legal software, Citrix, SCCM, VMware, Active Directory admin, Dell and Lenovo hardware. Imaged and deployed desktops and laptops, and set up AV equipment.

Extensive computer services to 300+ end-users including trouble-shooting network, hardware, software mainframe, printer and print queue problems for a wide array of equipment and software, including Novell, NT, HP and DEC servers. Installed software and hardware, replaced PC components and provided personalized PC software training.

Lead Technical Support for company’s largest client, supporting hardware and software for proprietary devices that monitor and control equipment in cell phone towers, including generators, HVAC, battery backup and security systems.

Train, supervise and provide feedback to members of a team of individuals who test software designed to model voice recognition databases.

* Tier 2 support researching and resolving support calls escalated from Tier I for just about every form of software for the legal industry, working with vendors if necessary * evaluated and tested new software * monitored and administered document management (SQL) and scanning servers accounts * integral part of many projects, including replacing every computer for 40 offices worldwide, preparing for implementation of Windows 7 and Office 2010.

Short term contract position through Volt Technical Resources. Support for worldwide technical organization including Vista, VPN support, Outlook, network and terminal server support; monitored servers via MOM and administered network and Exchange accounts.

* Responsible for all computer needs for the Kansas City Manufacturing organization (300 employees), including purchasing decisions, training, Level I and II server, PC and printer support * developed new methods to increase call resolution and introduced a plan that helped improve support performance throughout all of Hallmark * supported laptops, printers, radio frequency hardware, as well as mainstream and communication software * comprehensive first level support for the new PC's, including printers, custom software.

Various positions encompassing Subject Matter Expert in a wide variety of PC software; programmed to user specification in FoxPro and provided specialized PC services for 200+ users in Microsoft Excel, Word, PowerPoint, etc and maintained a large databases used by employees nationwide.

Taught English to middle school students at a boarding school in southern China Devised extra-curricular activities designed to encourage my students to speak English more often. I also used this time as a sabbatical.

Technical support for Tableau Server and Tableau Desktop.