Brianna Merrill

Site Manager @ Lincare

About

With over six years of experience in revenue cycle management, I bring expertise in optimizing financial operations and aligning processes with organizational goals. As the Director of RCM at Kovo RCM, I lead with a mission to enhance revenue performance while upholding compliance and client satisfaction. By fostering collaboration and leveraging data-driven strategies, I aim to create solutions that empower teams and drive measurable results for our clients. At Kovo RCM, I oversee comprehensive revenue cycle processes, including patient intake, insurance verification, billing, and collections. Collaborating with a team of client managers and RCM specialists, we focus on streamlining workflows, ensuring compliance, and meeting KPI goals. My work emphasizes innovative strategies, team development, and fostering strong client relationships to deliver impactful financial performance improvements.

Country

United States

City

Machesney Park

Industry

Hospital & Health Care

Skill

Support Management, Director level, U.S. Health Insurance Portability and Accountability Act (HIPAA), Medicare/Medicaid Reimbursement, Commercial Insurance, RCM, Medical Coding, Behavioral Health, Podiatry, Nephrology, Urgent Care, Primary Care, eCW, ICANotes, Simple Practice, Open Practice, Care Cloud, Microsoft Office, Medical Billing, Medical Records

Experience

Site Manager

Lincare

2025-11 - Present · 11 mos

Director of Revenue Management

Kovo RCM

2021-8 - Present · 5 yrs 2 mos

Director of RCM

Kovo RCM

2023-3 - 2025-11 · 2 yrs 9 mos

Oversaw revenue cycle and management cycle process, which included but not limited to; patient intake, insurance verification, billing, collections and account receivable management. Managed large team of client managers and RCM Specialists. Developed and implemented revenue cycle strategies to maximize revenue while ensuring losses were minimized. Analyzed business data to identify areas of improvement for revenue. Developed team and company budgets to ensure improvement with KPI goals. · Worked to ensure teams had deep familiarity with healthcare workflows to ensure intake and billing compliance standards were met while offering amazing client liaison interactions. · Established consistent audit to ensure contract compliance with business vendors. Identified billable variance from vendor which the business reclaimed charges that exceeded contract parameters by 30%. · Successfully implemented 12 clients into a new PM system in less than 12 months. This comprehensive process encompassed initial system setup, Electronic Data Interchange (EDI) applications, and thorough provider training sessions

Client Manager

Kovo RCM

2021-10 - 2023-3 · 1 yr 6 mos

Created standardized processes for team efficiency. Ensured billing accuracy and remittance for the entire RCM cycle. Ensured excellent and effective communication internal and external for business needs while managing and growing client relationships. · Oversaw and developed business training to ensure team understood workflow, processes and served as strong liaisons for clients.

RCM Specialist

Kovo RCM

2021-8 - 2021-10 · 3 mos

Ensured billing accuracy and proper remittance throughout the entire RCM cycle. Fostered enduring client connections by leveraging business solutions to exceed expectations. · Developed business practices to ensure team success when handling client data while meeting compliance standards.

Support Specialist

Experity

2017-9 - 2021-8 · 4 yrs

Served as single point of contact for over 30 clients. Supported healthcare onboarding experience for clients. Oversaw EMR/CRM software setup and providing training and support to new systems. · Managed and improved processes for training and system support for new clients.

Assistant Store Manager

The Yankee Candle Company, Inc.

2015-9 - 2018-7 · 2 yrs 11 mos

Supervised staff on a day to day basis. Controlled cash and cashiering operations as well as financial balancing at the end of each day.

Receiving Clerk

Engman-Taylor, an MSC Company

2012-1 - 2013-4 · 1 yr 4 mos

Delivered tools and other manufacturing products to various companies in the Northern Illinois/Southern Wisconsin areas. Packaged and shipped tools and other manufacturing products via UPS, USPS, Fed Ex, and other delivery services.