Brian Hathaway

Aerial Photography and Videography https://HathawayDrones.com

An experienced photographer interested in nature, landscape, urban, garden, and travel images. Check out my online gallery at https://sites.google.com/site/imagesbyhathaway/.

It is the primary purpose of the Advisory Board to share industry experience in the application of Information Systems Management capabilities and resources to the successful management and operation of commercial, private, and government activities as well as to actively work with the ISM faculty in the development of curriculum and student activities.

Providing full time on site Service Delivery Manager support on behalf of Century Link Technology Services (formerly known as Savvis) to their customer, Dick's Sporting Goods. Managed complete lifecycle of products and services. Created and implemented process integration to streamline information flows. ITSM expert for Incident Management, Problem Management, Change Management, Crisis Management, Request Management, Configuration Management, and Continuous Service Improvement. Built strong customer relationships and managed client perception of services delivered. Escalated critical incidents, performed root cause analysis, and drove problem resolution. • Engaged and interviewed client staff to establish baseline work flows across organizations • Researched and implemented opportunities to integrate processes • Documented and published findings • Created training for client staff on all ITSM process flows

Department Head for Business Technology, incorporating Telecommunications, Information Systems, Information Technology, Information Services, and Management Information Systems.

Managed Business Technology assets and staff, turned around a negative perception of the Information Systems Department through positive communincation and the implementation of governance standards.

Technical Support Manager for a multinational manufacturing company with offices in the US, China, and Europe. Manger of Information Technology Team supporting Corporate offices in Pittsburgh plus locations in East Butler, PA; Sandy Lake, PA; Mentor, OH; Booneville, AR; Rotterdam, Netherlands; Hong Kong and Xiamen, China.

Managing the Information Technology staff and maintaining the infrastructure linking a metropolitan campus of performance venues, art galleries, and corporate offices. � Managing budget in excess of $250,000. � Currently implementing best-in-class policies and procedures to reduce support costs.

Analyzed photographic surveys of the planet Mars and annotated them to identify the locations of crater walls.

· Turned around a highly visible $15 million National Account and doubled sales to $30 million. · Improved customer satisfaction results from 85.7% to 93% favorable in four months. · Improved data quality 50% for Federal Government reports required by consent decree. · Improved productivity 76% in Application Support. · Created and published UNIX programs in "UNIX World" Magazine. · Created and taught a course in Data Communications at a local College. · Improved Sales Department productivity over 50%.

Developed and delivered an entry-level course in data communications.