Brian Fihn

Project Management, External Systems Integrations, cXML as native language of the SAP Business Network (Formerly the Ariba Network)

The Senior Seller Integrator's (SSI) primary function is to manage multiple projects related to integrated supplier enablement on the Ariba Network that allows buyers to transact with their suppliers via an electronic method like EDI, cXML and more. As an SSI I focus on partnering with cross-functional supplier enablement teams for work stream alignment. This position compliments my buyer side experience as a Customer Engagement Executive to bring a approach and toolset that includes both the functional and technical insight into the suite of SAP Ariba solutions. Classifications expert in NIGP, UNSPSC and eClass.

Engaged with High Tech Firms, Life Sciences, and Public Sector entities to deliver world class SAP Ariba Products. Including, but not limited to, Intel, Microsoft, and Santa Clara County. The Customer Engagement Executive (CEE) has overall responsibility for the daily management of assigned Cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. The focus of this position is twofold, to maximize the value that customers and SAP receive through adoption and use of the Network and to ensure that the customers deploy and use of all of their entitled subscription software. The CEE is expected to serve as the primary point of contact for the customer and to maintain customer satisfaction through issue mitigation and escalation management. The CEE is responsible for retention of the revenue associated with customers within their portfolio, effective positioning of the specific Line of Business value proposition in order to leverage adoption of our solutions and services necessary to support the customer.

Provider of Chevron's Global Catalog Management solution. Deem is a leading cloud and mobile commerce company, delivering Commerce-as-a-Service (CaaS) to a large and diverse ecosystem of customers, merchants and partners enabling them to lower costs, increase revenue and deepen customer loyalty. Businesses saving money with Deem include SMBs and Fortune 500 multinationals. Merchants selling on Deem include local and national consumer and business brands. Distribution partners include market leaders in business, consumer, mobile and travel services.

Directed Pre-Sales activities through conference calls, webinars, and on-hand demonstrations of the SmartSearch(tm) Catalog. Vinimaya vMarketPlace(tm) combines patent-pending intelligent parallel search capabilities, dynamic web content access, catalog management tools, a familiar B2C-like shopping experience and actionable intelligence to help our clients deploy a comprehensive “private virtual marketplace” employees will adopt and use. A flexible, intuitive environment that is accessible from within the controls and workflow of their organization’s eProcurement systems. Provided without the delays, technical challenges and costs of managing numerous locally hosted supplier catalogs and individual website punchouts.

Developed and implemented corporate eBusiness strategy for this Industrial Supplies Distributor. Directed activity on www.fastenal.com and attended sales meeting and conferences in the United States, Canada, and Mexico.