Brian Ackerman

Client Experience Strategist @ BKE Advocacy & Planning

About

I believe leadership is about serving others, building trust, and helping people move forward with purpose.With more than 15 years of leadership experience and over 30 years in customer service, I've spent my career developing people, strengthening teams, solving problems, and creating meaningful connections. Those experiences shaped my passion for advocacy, personal growth, and helping individuals and families navigate life's challenges with confidence and clarity.Today, I am focused on empowering people through leadership, guidance, and support. Whether helping families overcome obstacles, advocating for those who feel unheard, or encouraging others to grow personally and professionally, my goal remains the same: help people build stronger futures.As an Autism Dad and Girl Dad, advocacy is more than a professional interest—it's a personal mission. Those experiences have taught me resilience, empathy, perseverance, and the importance of standing up for what matters most.I am passionate about leadership, mindset, personal development, and purpose-driven growth. I believe that when people are supported, equipped, and empowered, they can overcome challenges, create opportunities, and achieve more than they ever thought possible.If you're passionate about leadership, growth, advocacy, and helping people thrive, I'd welcome the opportunity to connect.

Country

United States

City

Jackson

Industry

Insurance

Skill

Cross-functional Team Leadership, Performance Management, Management Development, Customer Support, Recruiting, People Development, Organizational Leadership, Interpersonal Communication, Customer Service Management, Mentoring, Team Building, Strategic Thinking, Time Management, Executive Coaching, Team Leadership, People Management, Customer Relationship Management (CRM), Active Listening, Project Management, Teamwork

Experience

Client Experience Strategist

BKE Advocacy & Planning

2021-7 - Present · 5 yrs 3 mos

New Jersey, United States

Helping individuals and families navigate complex systems, advocate for their needs, and build a stronger future through strategic planning, guidance, and empowerment. Dedicated to protecting what matters most and helping people take back control with confidence, clarity, and purpose.

Patient Services Manager

Morrison Healthcare

2018-8 - 2021-9 · 3 yrs 2 mos

Plainsboro, New Jersey, United States

• Assisted in as well as lead the implementation of two major programs: MyDining and Volante. • Overseeing all scheduling and payroll for 60+ Full Time Equivalent associates. • Received 2019 Support Services Employee of the Year Award. • Comply with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of diet order limitations including menu tours when needed with admits. • Visits patients on an assigned nursing unit and work with team to ensure that all measurable tools for patient satisfaction are in place and being completed on a weekly basis by the full team. • Work with staff to achieve Press Ganey goals as well as making sure that proper Room Service Standards are in place and followed.

Retail and Catering Manager

Morrison Healthcare

2017-1 - 2018-8 · 1 yr 8 mos

Plainsboro, New Jersey, United States

 Responsible for managing two very diverse concepts between the hospital restaurant and coffee shop as well as the catering business for the hospital totaling a combined $2.1 million.  Hires, leads, directs, coaches, trains, and develops retail and catering team members.  Working as part of a team in order to create and provide a welcoming environment for our guests through special events in the restaurant.  Working directly with our client to make sure that all of the needs as well as the visions for their events as well as the restaurant met their ever changing needs and direction.  Monitor compliance with health and safety regulations regarding food preparation and serving.

General Manager

Chili's

2012-1 - 2017-1 · 5 yrs 1 mo

West Windsor, New Jersey, United States

 #1 Rated Unit in Company for Guest Satisfaction as well as Percent Earnings (EBITDAR)  Recognized and Awarded by Corporation for Operational Excellence  Annual Manager Evaluation Score 4.6 out of 5.0 (Drop in Sales $$)  Manages P&L (Food Cost, Labor Lost ‘GPLH’ and Controllable Profits) and Daily Reports  Mastery of all stations HOH & BOH  Highest Ecosure and Health Inspections Scores in Company  Lowered Staff Turnover to 40% as well as Highest Staff Engagement Scores in the Company