Brian S.

Improving business and reducing costs as a Senior Business Systems Analyst assigned to work on Guidewire ClaimCenter maintenance and enhancement projects.

Senior Business Analyst Specialties include: • Requirements Analysis, Elicitation and Documentation • Workshop facilitation • Workflow and Business process modelling • Quality Assurance support • Problem solving, Root cause analysis, defect resolution • Experienced in all phases of the SDLC / Agile and Waterfall • Strong P&C Insurance knowledge - claim processes; auto, property and commercial lines • Guidewire ClaimCenter - Integration and configuration requirements analyst • Business Case development Intently customer focused to drive team success.

As a Business Consultant, advised clients, gathered and documented requirements for large scale business transformation programs involving implementations of Guidewire InsuranceSuite, for a provincial Workers' Compensation Board and Guidewire ClaimCenter for a one of Canada's leading Property and Casualty Insurer. Functional Work-stream Requirements Analyst: Identified appropriate ClaimCenter configuration and customizations by conducting workshops to ascertain business needs and future state processes. • Guidewire Insurance Suite v9, ClaimCenter • Guidewire ClaimCenter v8

Elicited and documented business requirements primarily in support of the Claims portfolio. Extensive knowledge of Guidewire ClaimCenter, including policy pull, FNOL, exposure creation, payments, approvals, recoveries, matters, assessments, activities, user administration. Guidewire ClaimCenter integration with OneShield Policy, PMS, RTM, HCAI, Discount Rentals, XactAnalysis, Audatex, Guidewire BillingCenter and ContactCenter. Knowledgeable about auto, personal property and commercial property claims.

Gathered, analyzed, documented, maintained and managed business requirement artifacts, including process models, context models, use cases, business rules, business cases, functional specifications and non-functional requirements. Developed detailed functional business requirements for website insurance portal applications. Contributed to the redesign of the President’s Choice Financial automobile insurance quick-quote website. Assisted development and Quality Assurance teams to understand business requirements, use cases and business processes to ensure that delivered solutions meet the business needs and timelines. Developed business case documents by conducting workshops to identify business benefits, critical success factors, business capabilities, business impacts and system impacts. Facilitated JAD session workshops with business SMEs, business sponsors, technical analysts and project managers to define project scope, high-level requirements, issues, risks, use cases, business processes and prioritize deliverable products. Documented As-Is and To-Be process models. Identified and analyzed process and business capability gaps between current states and desired future states. Provided guidance on test scenarios and strategy to QA team and assisted in the resolution of test issues. Improved New Business workflow by investigating and resolving over 50 Production system integration issues.

MRS INC - Multiple Retirement Services Inc. Analyzed, collected and documented detailed functional business requirements in support of systems development projects. Evaluated and recommended technical and operational workaround solutions. Organized and led requirement gathering sessions with users, business managers and developers to define project scopes, establish business rules and requirements.

Analyzed, designed, built and maintained Client Contact and Campaign Management applications. Re-engineered the direct marketing process to align with an overall Customer Relationship Management (CRM) strategy. Contributed to the data model and technical design of an enterprise-wide customer contact database, which consolidated customer contact information from several source systems. Integrated and supported client server campaign management and file transfer software packages.

ING Canada - Halifax Insurance Developed Property and Casualty insurance applications for the following sub-systems, Underwriting, Accounts Receivable, General Ledger, Claims and Reinsurance. Supervised and co-ordinated implementation of a new production region, including a full batch cycle, on-line environment and separate CICS and database regions. Planned and assigned tasks to a team of 4 programmers and managed the timely completion of project deliverables. Programmed and implemented a renewal rate cap formula, under severe time constraints, which resulted in a $60,000 per week savings. Determined system requirements and validated and monitored the completion of project tasks carried out by Operations, Scheduling, Technical Support and Database Analysts.