brian shelor

network administrator

About

To obtain a Information Technology position with a progressive company, in which I can immediately apply my fifteen years of technology experience and knowledge, together with my Cisco Certification (CCNA), while continuing to develop them to their maximum potential.

Country

united states

City

salem

Industry

telecommunications

Skill

customer service, troubleshooting, team building, leadership, technical support, windows xp, microsoft office, networking, strategic planning, wireless networking, tcp/ip, sales, cisco technologies, windows xp pro, hardware installation, voip, telecommunications, cisco certified, citrix, active directory experience, unix, ipv6, ipv4, windows vista, windows 7, packet tracer, vlan, ospf, eigrp, microsoft exchange, it hardware support, superior work ethic, great communications skills, work under minimal supervision, problem solving, multi tasking, organization and prioritization skills, work very well with others, hp service center, novell netware, macintosh applications, owa, resolve issues, cisco wan, unisys mainframe, user management

Experience

information systems operator

member one federal credit union

1999-1 - 2002-1 · 3 yrs 1 mo

network administrator

member one federal credit union

2018-12 - Present · 7 yrs 10 mos

customer service specialist

granite services international

2010-1 - 2011-1 · 1 yr 1 mo

* Dispatched Field Engineers across the country to meet customer expectations in a timely manner. * Routed incoming calls to appropriate departments for part orders, appliances and technical support. * Provided customers with field service price quotes and follow up with customer regarding purchase orders. * Submitted cases via e-mail and phone to Service Engineer for resolution * Conducted customer surveys to assure quality service for Field Engineers.

technology support specialist

carilion clinic

2009-1 - 2010-1 · 1 yr 1 mo

* Provided client support to onsite and remote users in a WAN/LAN environment via phone, email and chat sessions. * Provided support for pc’s, laptops, mobile devices, printers, and voicemail systems. * Installed and supported client application via remote desktop control and/or remote software distribution. * Documented all work done and enter problem resolution into knowledge base. * Provided user education and training to Carilion Employees.

test desk technician i

cox communications

2011-3 - 2014-12 · 3 yrs 10 mos

* Reducing avoidable trouble calls through work order accuracy in an effort to save the company money and improve the overall customer experience. * Utilizing a proactive approach through monitoring tools to assist network of potential customer impacting services. * Work closely with internal employees to give feedback on how to improve processes and truck roll reduction * Make outbound calls to customers where truck roll is avoidable and resolve technical issues through various troubleshooting steps.