brian mitchell

About

Tertiary qualified customer service and banking professional with 8 year’s experience in the retail financial services sector including general banking, customer service, home loan origination and home loan servicing roles plus 30 year’s business experience and inter-personal relationships with customers while delivering superior service. Experienced mortgage specialist with a proven ability to deliver on customer promises, exceeds targets and delivers on time. Excellent customer service, relationship building and communication skills, which are backed up with empathy and the ability to walk in the customer’s shoes. Dedicated, enthusiastic, friendly and a dependable professional who gets results without fuss and with minimal supervision. Valued and an effective collaborative employee in a team environment.

Country

australia

City

dianella

Industry

banking

Skill

mortgage banking, retail banking, telephone manner, solution selling, complaint management, customer service, finance, change management, training, business strategy, banking, project management, management, strategic planning, negotiation, leadership, sales, mortgage lending

Experience

sports photographer

aussies in action

2003-1 - 2005-1 · 2 yrs 1 mo

● Attend various sporting events individually or as part of a team to deliver unique photographic records of the events for the participants to purchase online.

business owner

topline continental deli

1994-1 - 2002-1 · 8 yrs 1 mo

● All financial, managerial, marketing, sales and employment functions involved with the successful running a retail continental delicatessen.

accounts clerk

galloway and associates

1993-1 - 1994-1 · 1 yr 1 mo

director

marick wholesalers

1990-1 - 1993-1 · 3 yrs 1 mo

advertising sales representative

south african defence force

1987-1 - 1989-1 · 2 yrs 1 mo

photographer

community newspaper group

2003-1 - 2007-1 · 4 yrs 1 mo

● Deliver exceptional photographs for news and advertising needs meeting deadlines, every time.

banker

westpac

2007-1 - 2015-3 · 8 yrs 3 mos

* Fast paced role dealing extensively with customers by phone in relation to general banking, home loans and investment property loans. After moving through the ranks of telephone banking, home loan applications and Customer Service Manager, most dealings are now mainly with customer and staff queries regarding existing loans. * Responsibilities: * ● Advise on loan options and explain how lending decisions are made. * ● Retain current customers by exploring options within Westpac that could be more beneficial to the customer. Earn new business with sound advice and professional friendly service. * ● Quickly build rapport and trust over the phone in order to facilitate open discussions about personal and financial information and insurance needs. * ● Provide holistic solutions to customers by evaluating their needs and suggesting appropriate solutions. * ● Suggest improvements to customer banking and loan facilities where appropriate and initiate those changes if agreed, uncover and address insurance needs. * ● Provide exceptional customer service in all circumstances.