brian martin

lead teller

About

I have 28 years of exemplary Customer Service and Sales skills. I have been in Management for over 10 years and have supervised upwards of 50 associates. I am comfortable working in a fast-paced environment. My background is varied. I am equally comfortable in a small office environment as I am in a 20,000 sq. ft. sales floor. I have worked in a wide range of positions from restaurants and retail to banking and insurance. I was bonded in the past. I have also worked processing student health insurance claims where I was comfortable handling multiple phone calls in addition to processing multiple claims. I am a multi-tasker who thoroughly enjoys working with the general public.

Country

united states

City

lansing

Industry

banking

Skill

planograms, store management, big box, loss prevention, store operations, visual merchandising, merchandising, inventory control, retail, retail sales, new hire training, cash handling experience, retail banking, wholesale sales, insurance adjusting, specialty retail, schedules, logistics, hiring, cashiering, driving results, associate development, sales, new store openings, pos, merchandise planning, customer service, inventory management, inventory, window displays, apparel, cash register, telephone skills, pricing, hiring employees, retail category management, merchandise, phone etiquette, data entry, customer satisfaction, process scheduler, shrinkage, point of sale systems

Experience

presentation manager

petsmart

2011-8 - 2013-3 · 1 yr 8 mos

Customer Service, Visual Merchandising, Training, Bank Deposits, Sales, Cashiering, Stock. Responsible for all aspects of Floor Moves and Visual Directives; planning, directing, and implementing visual moves and following up with Associates as projects are completed. Responsible for maintaining Stockroom and ensuring stock is rotated as it is brought out to the Sales Floor. Work with Management Team to adhere to Company guidelines regarding Supply Budgets and Payroll Management. Coach Associates daily on goals and development; touch bases with Associates to prepare them to advance in their career. Oversee Physical Inventory; liaison between store and inventory company, planning, training and logistics of physical inventory process. Supervise 20+ Associates. $3.5M.

lead teller

independent bank

2017-7 - Present · 9 yrs 3 mos

assistant manager

family farm & home

2016-4 - 2017-7 · 1 yr 4 mos

assistant general manager

advance auto parts

2013-12 - 2015-3 · 1 yr 4 mos

comanager

bath & body works

2008-4 - 2011-6 · 3 yrs 3 mos

Customer Service, Scheduling, Visual Merchandising, Hiring, Training, Bank Deposits, Sales, Cashiering, Stock. Responsible for all aspects of Floor Moves and Visual Directives; planning, directing, and implementing visual moves and following up with Associates as projects are completed. Work with Management Team to adhere to Company guidelines regarding Supply Budgets and Payroll Management. Achieved highest level attainable for financial review. Coached Associates daily on goals and development; touch bases with Associates to prepare them to advance in their career. Oversee Physical Inventory; liaison between store and inventory company, planning, training and logistics of physical inventory process. Maintain Associate files. Supervise 10+ Associates. $1.2M.

assistant manager

the disney store

2005-4 - 2008-3 · 3 yrs

shift lead

walgreens

2013-4 - 2013-12 · 9 mos

Customer Service, Visual Merchandising, Training, Bank Deposits, Sales, Cashiering, Stock. Responsible for all aspects of Floor Moves and Visual Directives; planning, directing, and implementing visual moves and following up with Associates as projects are completed. Responsible for maintaining Stockroom and ensuring stock is rotated as it is brought out to the Sales Floor. Work with Management Team to adhere to Company guidelines regarding Payroll Management. Coach Associates daily on goals and development; touch bases with Associates to prepare them to advance in their career. Supervise 15+ Associates. $3.5M.