Brian Lett

• Full P&L responsibility for business that includes multiple call center teams and a distribution center • Deliver regular reporting to parent company as well as monthly updates and strategic presentations for strategic investments and improved profitability • Led integration into parent company • Member of legislative advocacy group with responsibilities including co-chairing a committee and participating in fly in to lobby members of Congress and their staffs • Due diligence, negotiation, and integration of software platform

I use my business development experience working in a variety business segments across marketing, credit-risk management, fraud and collections. • Manage, lead and train Experian’s inside sales team to meet company goals, focusing on commercial inside sales. • Be an effective change agent, thought leader and designer of consistent tools, processes and measurement routines within the respective teams. • Coordinate sales planning and monthly reviews of opportunity pipeline. Assist with identifying opportunities, demand & revenue generation and action plans to drive goal and meet / exceed targets. • Create a superior team through talent recruitment / hiring, performance management and motivational techniques. Provide coaching and training techniques to help team Account Executives maximize their success. • Achieve or exceed quarterly and annual revenue goals

• Led from concept to delivery LiveAnswer (SaaS) solution • Collaborated on process improvement initiative to create a high-performing organization that includes a leadership role in cross functional processes • Launched field sales team to sell technology solution into regional IDNs and independent hospitals • Participated in Salesforce.com instance consolidation and Marketo implementation

• Oversaw personnel expansion from 5 to 25 sales representatives • Developed specialization strategy and go to market for inbound, outbound, and current customer sales teams • Attended multiple Lean process events to improve billing efficiency and implementation velocity • Rolled out electronic signature program (DocuSign) • Created account retention team and strategy for SMB market

• Managed multiple teams responsible for account management, account retention, inbound and outbound sales • Implemented multiple sales approaches and go-to-markets essential in a high growth environment • Created development plans and career paths for representatives that were promoted to outside sales, territory account managers, and supervisors • Helped with Call Recording (Qfiniti) adoption, roll out, calibration, and scorecard design