Brian Jin

Operations Management Led daily operational management of local stations, establishing strong partnerships with local Delivery Service Providers (DSPs) to ensure both on-time delivery and adequate delivery capacity. Executed site-level implementation plans in alignment with the company’s strategic goals, continuously optimizing delivery workflows and site management standards to improve efficiency and customer satisfaction. Actively participated in new site expansion, process standardization, and KPI development to ensure operational objectives were achieved. Team Leadership Built and managed front-line operations teams with clear roles and performance evaluation systems. Conducted regular training sessions and review meetings to enhance professional skills and problem-solving capabilities. Focused on identifying individual strengths and allocating responsibilities accordingly to maximize engagement and productivity. Fostered a collaborative team culture and established efficient communication channels to ensure stability and high-quality performance in both routine and urgent situations. Cross-Department Collaboration: Maintained strong and efficient communication with internal departments such as IT, Finance, HR, Customer Support, and Legal to ensure seamless information flow and coordinated execution. Actively supported initiatives related to process improvement, system integration, budget control, and contract review. Played a key role as a liaison during critical phases such as site launches, system rollouts, and operational adjustments to ensure timely and high-quality project delivery.