brian hensley

In March 2018, I was readily promoted to the position of Director of Operations. it was my responsibility to manage the daily responsibilities of the Processing Team in an ever greater fashion reporting directly to the CEO and CTO. During this time, I was able to improve the dispute win/loss ratio to from around 10% to 39%, which is over 15% about the national average. In addition, I was able to develop and implement a comprehensive training program that included both classroom and hands-on training; that, along with the contribution of every member of the Marketing and Processing Team, would lead Rental Kharma to be a leader in rental reporting.

In July 2015, I started at Rental Kharma in the position of Customer Service Representative or Processing Ninja. In this role, it was my duty to process accounts regarding rental verification. This included verifying the information provided by the renter and also the landlord or property management company. In this role, I was able to provide exceptional member service that resulted in the very first by name recommendation in company history. This, along with my contribution to our fraud prevention, and other factors, would lead to my next position at Rental Kharma.

During my time at the University of Iowa Hospital and Clinics (UIHC), I was responsible for financially securing inpatient stays. This entailed direct daily contact with not only patients and their families during extremely difficult times, but also hospital staff in order to coordinate schedules between patients’ procedures, visiting specialists, and other restrictions.

As an Accounts Receivable Specialist at Medirevv Inc., I was responsible for payment resolution of aged Medicare patient accounts. This is entailed a wide variety of avenues to pursue, including, but not limited to: identify ICD-9/ CPT errors, payer-specific limitations, appeals, and contacting insurance companies and patients.

While the Office Manager for Energy Solutions of America (ESA), I had daily interaction with not only our customers, but suppliers, distributors, and sales personnel all over the Midwest.

In May 2016, I gladly accepted the position of Processing Manager or Processing Sensei. In this role, it was my responsibility to manage the daily responsibilities of the Processing Team. This included hiring, training, scheduling, escalations, fraud prevention, and disputed transactions. During this time, I began to develop and create the current policies and procedures that Rental Kharma currently operates under on a daily basis.

Whether personal or professional, service to others has always been a driving force in my life. In order to continue serving others in an ever greater fashion, I have never been more proud to become the Director of Community Empowerment at Rental Kharma. In this position, it will be my privilege to connect with the decision-makers within Housing Authorities nationwide in order to demonstrate the value that Rental Kharma can deliver to their organizations by helping their residents substantially increase their credit scores by not only reporting their rent, but also their on-time utilities to the credit bureau. In doing so, this will not only have a significant and direct impact on the individual residents and their families by improving their lives through greater access to different financial products that they would have traditionally been denied to them, but also by addressing the greatest challenge faced by Housing Authorities nation-wide: how to address the ever-growing waiting list to access affordable housing.