Brian Hayes

In my role at Publix Super Markets, I spearheaded enterprise-wide access verification campaigns to ensure compliance with SOX, PCI, and HIPAA regulations. Collaborating with IT, GRC, and Audit teams, I successfully mitigated access risks and enhanced security measures. Additionally, I mentored and supervised a team to achieve operational excellence in access management.

In my role as an Access Management Analyst at Publix Super Markets, I was responsible for managing user access for a variety of enterprise systems, processing and approving access requests, and implementing RBAC models to enhance security and compliance.

In my role as a Technical Support Analyst at Publix Super Markets, I provided Tier 1/2 support, resolving 60+ tickets/day for access, authentication, and hardware and software issues. I trained new analysts, rolled out new help desk procedures.

In my role as a Customer Service Staff at Publix Super Markets in Spring Hill, Florida, I managed store cash accounts, processed financial transactions, collaborated with management, and provided exceptional customer service. I ensured accurate daily balancing of money on hand, verified deposits and withdrawals, and resolved discrepancies promptly.

In my role as an Admissions Specialist at Springbrook Hospital, I was responsible for ensuring a safe therapeutic environment for patients in crisis situations. This involved leveraging patient databases, compiling legal documents, and acquiring patient vital signs. I also worked with insurance companies to meet patients' needs and maintained highly classified HIPPA information.