brian dean

network administrator

About

Experienced Information Technology specialist with proven ability as trouble shooter and problem solver. Detail-oriented and well-organized, portraying a high degree of professionalism. Highly valued member, and contributor, within an organization. A+ Hardware and Software Certifications Network+ Certifications

Country

united states

City

hanson

Industry

information technology and services

Skill

troubleshooting, microsoft office, outlook, windows, active directory, microsoft excel, project management, microsoft word

Experience

network administrator

tech-etch inc.

2017-11 - Present · 8 yrs 11 mos

shipping associate

smiths medical/level one

2001-2 - 2002-1 · 1 yr

receiving manager

bradlees department store

1986-10 - 2001-2 · 14 yrs 5 mos

desktop support analyst

3m/venturetape

2006-3 - 2012-10 · 6 yrs 8 mos

Central point of contact for information technology issues/questions, including computers, phones and printers. Setup accounts, computers and phones for new users. Worked with domain controllers, active directory, TPC/IP, DNS and DHCP. Added new computers to Domain. Repaired and maintained onsite equipment, including printers, laptops and peripherals. Daily support provided to internal office staff and remote users, including sales and engineering departments. Assisted in IT integration and 3M application rollout. Major contributor during net PC rollout.

help desk technician

smiths medical/level one

2002-1 - 2004-11 · 2 yrs 11 mos

Primary contact for computer-related cases. Tracked all user calls/desktop visits and resolutions in Help Desk database. Performed regular printer preventive maintenance. Maintained inventory log of Information Technology equipment, including printers, computers and monitors. Configured computers for new users; set-up laptops for dial-in or VPN access. Supported in-house users and external field representatives. Installed critical updates and service packs to maintain computers and printers. Project involvement included company-wide IP address conversion, global WAN conversion, corporate e-mail migration, computer refurbishment, test lab setup.