brian colehour

senior claims supervisor

Country

united states

City

dallas

Industry

insurance

Skill

insurance, property and casualty insurance, xactimate, microsoft office, customer service, vendor management, general insurance, claim, liability, casualty insurance, time management, process efficiency, operational efficiency, time efficient, cost efficiency, quality assurance, process management, organizational leadership, contractor management, supervisory skills, personnel supervision, field supervision, managing workflow, underwriting, vendor relations

Experience

senior claims supervisor

amica mutual insurance

2009-7 - Present · 17 yrs 3 mos

Supervise and handle property and casualty claims. Build and maintain vendor relationships, including contractors, independent adjusters, etc. Assign all residential property claims to staff and independent adjusters. Manage multi-million dollar expenses and expense accounts for all property vendors in north Texas. Manage Contractor Connection Program and all vendors in north Texas. Directly supervise three residential property adjusters. Perform regular coaching sessions, manage all performance and personnel issues, establish performance improvement plans, write and deliver performance reviews, and help direct reports improve efficiency and build experience. Key contributor to the overall operation of the Dallas Claims office at Amica.