brian canning

product support engineer

About

Support Manager at Measuresoft Development Ltd

Country

united kingdom

City

belfast

Industry

computer software

Skill

software development, java, c#, oop, xml, html, javascript, mysql, windows, wordpress, documentation, testing, microsoft office, black box testing, white box testing, regression testing, technical support, cascading style sheets, html5, sql, quality assurance, web development, agile methodologies, network engineering, cisco networking, cisco routers, networking, troubleshooting, computer hardware, software development life cycle, active directory

Experience

service desk analyst

capita

2018-8 - 2018-9 · 2 mos

qa engineer

verint

2017-8 - 2017-11 · 4 mos

product support engineer

proofpoint

support manager

measuresoft

2016-2 - 2016-9 · 8 mos

* Dealing with clients via email and over the phone with issues about the software. * Provide documentation on the software application in the form of User guides and manuals * Helping clients with setting up test machines to run internal testing and providing test scripts * Purchasing hardware keys to ship alongside the product * Filling out Help Desk Records and customer complaints * Providing internal and external training * Running white box, black box and regression testing on the product * Providing internal and external support with hardware and application's. * Providing Witness testing with clients. * Monitoring ongoing client system's. * Testing and providing test specifications for Alpha units and Datascan hardware units.

placement support technician and tester

measuresoft

2013-1 - 2013-9 · 9 mos

* Maintaining internal equipment and solving issues with faulty equipment. * Writing documents and test specifications * Dealing with clients in providing support with products and also doing witness FAT testing. * Dealing with quality assurance testing.

network operations center analyst

gtt

2016-10 - 2017-7 · 10 mos

junior support technician and tester

measuresoft

2014-5 - 2015-8 · 1 yr 4 mos

* Developing and building setup installs for applications. * Maintaining the setups that were already existing in the company. * Dealing with clients in providing support for the applications and also doing witness FAT testing with clients to demonstrate the product. * Developing and maintaining the company website using WordPress.