brian bricker

gloucester city high school

About

IT QA Analyst at Pep Boys

Country

united states

City

philadelphia

Industry

retail

Skill

inventory management, customer service, process improvement, customer satisfaction, retail, troubleshooting, management, team building, sales, leadership, merchandising, access, inventory control, employee training, emv implementation, emv troubleshooting, profit, sales management

Experience

gloucester city high school

software qa lead

icahn automotive group llc

2019-1 - 2019-11 · 11 mos

QA Lead- Store Systems

retail sales manager

pep boys

2009-7 - 2011-3 · 1 yr 9 mos

Responsible for store presentation, inventory management and receiving, associate training and development, and sales growth. Assisted in managing the service department also while the service dept was without an assistant manager. Manage anywhere between 4 and 12 associates at one time.

full time associate

pep boys

2008-2 - 2009-7 · 1 yr 6 mos

To provide exceptional customer assistance. Inventory control and inventory management including assisting management in receiving deliveries. Perform small/light maintenance on customer vehicles.

it qa manager

icahn automotive

2019-11 - Present · 6 yrs 11 mos

it help desk

pep boys

2011-3 - 2014-5 · 3 yrs 3 mos

Provide excellent customer service. Troubleshoot problems in the quickest and most proficient way. Worked with Level 2 and Level 3 support to learn and help troubleshoot problems. I was the go to person for procedural issues. I was on the team that transitioned a company that we purchased over to our systems and technical equipment.