Brian B.

• Coordinated with outsourced staffing partners on schedules, headcount adjustments, and followed up on last-minute gaps to meet daily operational needs. • Led daily sorting operations across 20–32 teams (3–5 associates each), maintaining ≤0.03% error rate while processing ~200K–350K parcels per shift. • Managed mis-sorts, missed scans, and damage/loss exceptions within daily cutoffs by triaging cases, coordinating resolutions with on-site leads, and documenting when needed.

• Managed 100+ warehouse associates across three facilities, overseeing recruitment, onboarding, and attendance systems to ensure payroll accuracy and compliance. • Coordinated with leadership to close staffing gaps and optimize daily workflows. • Produced Excel-based operational reports to highlight inefficiencies and guide operational decisions.

• Collaborated with Sales and Operations to complete pre-delivery and registration steps with accurate, compliance-ready documentation. • Maintained organized and up-to-date CRM records to provide clear visibility into delivery status, customer details, and workflow progression. • Completed vehicle staging tasks, including inspections, feature checks, and documentation setup to ensure each car met delivery standards before handover.

• Achieved store top sales associate ~33% of working periods (top individual sales performer). • Partnered with the sales team to refine selling approaches and service standards, improving customer satisfaction and sales outcomes. • Drove revenue by delivering high-touch clienteling (needs discovery, styling, follow-up), converting walk-ins into repeat customers.