brian aron

Maintain excellent relationships for the nation’s largest independent retailer. Manage customer issues and resolve complaints. As a direct result of my efforts, there have been 20 percent less returns and 40 percent less service calls. This has saved Abt thousands of dollars. Answer and make nearly 100 calls and emails daily regarding existing and future promotions, sales, events. Set and follow-up repairs and service calls at Abt or customer’s home. Update customer relationship management (CRM) software

* Provide Solutions for Acute and Long-Term-Care (LTC) facilities across all facets of our business: * Safe Patient Handling, Hygiene & Disinfection * Therapeutic Support Systems * Deep Vein Thrombosis, Diagnostics & Lymphedema

Work with owners, architects & general contractors to specify our equipment. This would include patient/resident ceiling lifts, specialty bathing & flusher disinfectors for healthcare construction, renovation and addition projects.

* Led AHEX(Arjohuntleigh Express) team with 1200+ AHEX emails completed in 2 months * AHEX team lead support for internal and external CSRs, AEs & Customers * Led inside sales campaign, which generated over a half million dollars in revenue * Enter orders for replacement product in three different ERP systems: M3, MOVEX & MAX * Answer 50-75 calls and emails from internal and external customers daily * Analyze data provided to determine best course of action to improve business relations * Assist Post-Acute customers on DVT product info, provide lead times and product availability on replacements, ship dates, freight rates and tracking shipments * Consistent expertise user of Microsoft office to facilitate daily business activities * Process and maintain RAs and PSRs in a professional, courteous and timely manner * Issue UPS call tags (as necessary) for internal and external customers * Interface closely with other members of CS, Quality, Credit and Warehouse teams * All other job related duties as assigned

* SALES & MARKETING SPECIALIST * · Prospected and followed-up via phone and Internet for new and recurring business resulting in hundreds of new leads and referrals * · Promoted, advertised and hosted open houses for the public resulting in a 30% increase in sales and new clients * · Aggressively negotiated offers and counter offers until closing was finalized * · Prepared comparative market analysis utilizing the Multiple Listing Service (MLS) & Microsoft Office: Outlook, Word, Excel and PowerPoint * · Wrote and distributed marketing brochures * · Effectively communicated market conditions * · Initiated and conducted seminars for first time home buyers with a team of attorneys and financial officers * · Prioritized and arranged viewings of properties to qualified buyers

Grow Acute and Post-Acute relationships.