Brian Vu

• Provide technical consultation by collaborating with sales teams to understand customer needs and tailor technical solutions that align with Lago’s product offerings. • Conduct in-depth product demonstrations, showcasing Lago’s features, functionalities, and integration capabilities to potential customers, while addressing technical queries. • Design and architect custom solutions using Lago’s platform, ensuring they meet specific business requirements and technical constraints. • Develop and deliver Proof of Concepts (PoCs) to demonstrate the feasibility and effectiveness of Lago’s solutions in addressing customer pain points. • Create custom JavaScript code to assist customers in implementing their unique pricing models within Lago, ensuring accurate and efficient billing solutions.

● Led the development and integration of 8 AWS Cloud product integrations, directly facilitating their adoption by over 11,100 organizations, exemplifying the ability to solve complex problems and operationalize those solutions at scale. ● Designed and implemented a web application to monitor open-source repositories, significantly enhancing the support team's efficiency by tracking metrics such as first response time and issue resolution times. ● Pioneered the integration of OpenID Connect (OIDC), enhancing pipeline build security and reliability, demonstrating a commitment to improving user support processes and contributing to an increasingly intricate space. ● Conducted in-depth testing using Python, Selenium, and Go, demonstrating a meticulous approach to ensuring the integrity and performance of integrations, aligning with the aim of building internal customer feedback operations.

● Worked closely with CEO to sign and launch 46 new clients with contracts worth $1.4 million at a $30,000+ price point. ● Established and managed all stages of the sales funnel using CRM software from Salesforce and Copper. ● Key contributor in optimizing lead qualification process using key insights and learnings while saving time and resources. ● Responsible for each customer’s journey including pre-sale, sale, post-sale, on boarding, and implementation.

● First Customer Success Manager hired at Mighty Networks. Helped build the Customer Success Team from the ground floor. ● Scaled customer support from 100 to 2,500 paying customers through implementing software like Intercom and Zendesk. ● Developed self-service FAQ content, focusing on increasing customer satisfaction while reducing interactions. ● Spearheaded the first Free Trial conversion experiment, yielding a conversion rate of 63%. ● Worked closely with our largest customers to understand their business challenges and advocate for them internally.