Brett Peckinpaugh

Avaya Administrator @ Sedgwick

About

erylflynn@gmail.com 720.933.0612 I am an experienced telecommunications professional with over 20 years of expertise in maintaining and supporting enterprise-level VoIP telephony systems, specializing in Avaya solutions. Throughout my career, I have worked with large organizations, including those in the healthcare industry, where privacy, reliability, and compliance are critical. I am highly adaptable and a fast learner, consistently eager to contribute to organizational success and support goals quickly. My experience includes a broad range of tasks, such as configuring G450 gateways with LSP, programming PBX systems for new physical sites, and conducting rigorous pre-go-live testing to ensure flawless execution. Additionally, I have supported IVR applications, call flows, and implemented advanced monitoring solutions. I leverage my Python skills to develop custom scripts, significantly improving system monitoring and operational efficiency. One of my key accomplishments includes designing, deploying, and maintaining a high-availability RightFax server cluster. This solution effectively handles high volumes of healthcare-related faxes, ensuring both operational integrity and compliance with industry standards. Specialties: Avaya Phone Systems: Communication Manager, S8300, G450, Experience Portal, AES, Aura Messaging IVR Systems and Call Flow Design Python Scripting for Automation and System Efficiency High-Availability Fax Solutions Healthcare IT Compliance and Solutions

Country

United States

City

Auburn

Industry

Telecommunications

Skill

Genesys Cloud, Voice Platforms, ACD, Linux Server, Internet Protocol (IP), Microsoft Excel, Vector, Site Administration, Avaya Site Administration (ASA), Avaya CMS, Windows, Technical Support, Voice Networks, Call Logging, Office 365, Customer Service, Voice Solutions, Voice Technology, Private Branch Exchange (PBX), Avaya Communication Manager

Experience

Avaya Administrator

Sedgwick

2025-4 - Present · 1 yr 6 mos

Repsonsible for documentation of call flows, and user phones. Creating detailed, interdependant Excel spreadsheets allowing quick and accurate deployment of call flows. Implemented 150 locations auto attendants into Genesys Cloud. All sites validated and tested that each works as designed.

Senior Telecommunications Engineer

Kaiser Permanente

2015-8 - 2024-12 · 9 yrs 5 mos

Renton, Washington, United States

• Led a dedicated voice team supporting Kaiser's phone system, overseeing upgrades and handling tier 3 support requests with a focus on ensuring seamless operations and client satisfaction. • Designed, installed, and deployed Avaya S8700 systems to support communication infrastructure at new locations, ensuring optimal performance and reliability. • Maintained telephony documentation, standards, and policies to uphold enterprise-wide best practices and ensure system consistency. • Managed IVR applications, delivering proactive support and maintenance to ensure peak performance, seamless functionality, and an enhanced user experience. • Integrated Avaya Communication Manager and Cisco Unified Communication Manager via SIP trunking, ensuring seamless communication and consistent caller information across both systems. • Supported Avaya Communication Manager and Cisco Unified Communication Manager, managing phone setups, configurations, and implementing Avaya call vectoring to optimize communication workflows. • Developed Python scripts to automate tasks and streamline change operations, significantly reducing turnaround time for onboarding new call flows and improving overall efficiency. • Designed and maintained a High Availability RightFax server cluster, facilitating a seamless migration of users to a larger cluster to optimize scalability and achieve cost reductions. • Implemented monitoring technology to reduce downtime during outages and proactively prevent future disruptions by identifying and analyzing trends.

ITS Engineer II

Amerigroup

2009-11 - 2015-8 · 5 yrs 10 mos

Norfolk, Virginia Area

• Supported Avaya Communication Manager and Cisco Unified Communication Manager, managing phone configurations and implementing Avaya call vectoring to optimize communication processes. • Created and maintained detailed documentation for remote workers, supporting efficient One X deployments and streamlined user onboarding. • Oversaw the strategic management of call center vector programming, driving process improvements that optimized operational workflows and elevated service standards. • Deployed G450 Media Gateways to facilitate business growth and upgrade communication systems to meet current standards. • Designed and implemented a web-based monitoring tool and tracking systems to manage users and licenses effectively.

Telecom Analyst Principal

TTEC

2008-1 - 2009-1 · 1 yr 1 mo

• Provided end-user support for Cisco Unified Communication Manager and Avaya Communication Manager, resolving issues to maintain reliable communication systems. • Managed CMS backups to ensure data integrity, seamless recovery, and system reliability. • Managed and resolved DS3 circuit operations and service issues, ensuring reliable connectivity and minimal downtime.

Telecom Tech

Great-West Life

2006-10 - 2008-1 · 1 yr 4 mos

Supported an S8710 Avaya phone system and Prologix along with voice mail, CMS and Witness recording system.

Systems Application Specialist

Avaya

1998-10 - 2006-9 · 8 yrs

Was apart of the ERS (Enhanced Remote Services) group supporting large clients by troubleshooting and assisting with their VoIP phone systems. Was a mentor for the last year there.