Bret van Ostrom

Specializing in Fine Portraiture - Weddings - Events, since 1985 Management & Operations Directed and accomplished the start up of a high end boutique photography business. Managed staffing, purchasing, marketing, web site creation, pricing, design, and printing. Sales & Marketing Increased annual sales volume 50-100% for 10 consecutive years while maintaining 100% client satisfaction. Became one of the leading photographers in the NW and the highest priced. Designed, developed, and implemented all marketing materials and web sites. Client Services/Customer Care Developed high end boutique customer care implementing by appointment, uninterrupted consultations, personalized service options, attention to details, and complimentary refreshments. Provided exceptional high quality services using the latest cutting edge equipment and techniques. Staff Training and Supervision Manage train and schedule employees. Develop training manuals, polices, and procedures. Train staff in exceptional customer service and telephone technique.

Race Crew and Photographer

Logistics

Management & Operations Manage staffing, purchasing, marketing, systems development, and customer relations. Influenced the expansion of a second successful, store location in Buckley. Managed all aspects of operations including ordering, inventory, marketing, bookkeeping, scheduling, web site design and administration. Prepared daily and monthly reports for Buckley location. Updated computers and software programs. Sales & Marketing Led company in gross margin profits of appliance sales and supplies. Helped increase business enough to open a second store. Implemented advertising campaign at Buckley location and increased traffic by 46% in a 6 month period. Client Services/Customer Care Demonstrated outstanding customer service and sales skills. Set up appointments, handled customer complaints, warranty issues, and repair diagnostics both in person and over phone. Staff Training and Supervision Manage train and schedule employees, service calls, and deliveries. Develop training polices for service and parts orders.

Photographed mountain activities including - ski races, special events, Santa on skis, family portraits, weddings, parties, and freestyle events. Managed independent business in main lodge processing, printing, billing, and accounting of orders. Set up associate photographers schedules and pay. Worked with Crystal Mt and Forest Service Management personnel reporting income and business plans.