bret kleber

* Directed all relations with customers and public entities including local governments and law enforcement * Managed HR functions including hiring, payroll, insurance, benefits, discipline, scheduling, appraisal and termination needs * Responsible for On-Boarding, Training and Employee Growth Programs * Managed scheduling for 32 employees to provided sufficient coverage over multiple projects with varying workforce needs and timelines

* Led a team of supervisors and employees in the procurement process for a nationwide homebuilder with an average team size of 12 employees * Highlighted existing personnel strengths and streamlined processes to solve problems and increase efficiency * Increased fiscal savings and reduced the staffing requirements of the department

* Supervises, plans, and schedules the work of Tele-communicators * Developed and enhanced existing policies to successfully implement EMD, EFD, and EPD dispatch systems * Serves and assists with the DRC, Steering, and Scheduling Committees

* Recovered in excess of $100,000 through implementation of rebate programs and diminished development costs, saving over $4.6 million in a 3 year period. * Supervised a combined office and field staff of 9 to provide coordination of daily land development operations * Oversaw sub-contracted trades to ensure work was completed according to specifications and in a timely manner

Instruction, installation, and implementation support in the use and functions of ProQA and AQUA software systems and their use within the IAED Protocols and their interface with CAD.

* Performance Evaluation and Documentation * o Completed over 150 performance audits and multiple Q’s * o Created Performance Enhancement Plans for team list and maintained employee records via the various tracking tools and conference notes * Process Improvement * o Authored or edited numerous sections of SOP, Incident Guides, and Reference Guides, including multiple editions and the dissemination documentation (Release Notes) * o Developed and implemented training material for new hires, including student manuals in CAD, Radio Systems, Unit Identifiers, Geography, etc. * o Made ongoing contributions to consistency and policy progression as part of the DMS (Document Management Systems), DRC, and QIU groups * Training and Orientation * o Designed and delivered curriculum for In-Service Trainings * o Successfully instructed and co-instructed 18 Operator and Dispatcher Academies * o Developed the training portion of the on-boarding program for Operations Supervisors and effectively on-boarded the most recently hired Operations Supervisors