brent tran

joint venture partner for south florida at bolay restaurant

About

A proactive and experienced Area Manager with over 30 years of hospitality expertise. Proven ability to effectively roll out initiatives creating cost savings and efficiencies without disrupting operations while delivering company objectives and strategies. Focused perseverance in supporting company policies and customer service initiatives through staff development and mentorship. Dedicated to providing quality customer service to ensure customer satisfaction.

Country

united states

City

livonia

Industry

restaurants

Skill

restaurant management, hospitality, customer service, management, leadership, restaurants, catering, food, hospitality management, food and beverage, food safety, new restaurant openings, team building, inventory management, p&l management, menu development, operating budgets, performance appraisal, talent scouting, talent developer, profit and loss management, meeting planning, meeting facilitation, workshop facilitation, multi unit operations, multi unit leadership, restaurant marketing, strategic hiring, people oriented, business development, business strategy, sales, revenue enhancement, training, mentoring, kpi implementation, competitive analysis, brand management, performance improvement, payroll, customer focused service, customer focused sales, operational efficiency, waste reduction, budgeting, staff development, team leadership, product development, cost savings, customer service management

Experience

joint venture partner for south florida at bolay restaurant

bolay

2018-10 - Present · 8 yrs

managing partner

outback steakhouse

1997-1 - 2004-1 · 7 yrs 1 mo

I was the Proprietor of Michigan's flagship restaurant, Canton Michigan for eight years. I consistently ran the lowest service labor cost and highest Total controllable income in the metro Detroit market. As a proven people-developer, my team has produced over 20 managers and participated in the development of the first three management teams for Outback International in Canada. I helped write the original standard operating procedures for all hourly positions. I was also responsible to maintain special events equipment for all Michigan Outback Steakhouses and held many charitable events in the community.

manager

outback steakhouse

1994-1 - 1997-1 · 3 yrs 1 mo

Drove operational standards with commitment to providing clear direction to staff and coaching. Assisted in the hiring and development of all hourly employees; delivered in-store training to develop menu knowledge and production skills. Coordinated contributions to community events and hosted in-store events to build customer base. Enforced safety and sanitation practices to ensure compliance with standard procedures and guarantee all health inspections exceed required State standards. Reduced the store’s linen costs to below the area’s average cost on a monthly basis. Reduced costs from 1.1% to 0.7% within two months (average was 0.9%) and maintained reduced level.

joint venture partner

outback steakhouse

2004-1 - Present · 22 yrs 9 mos

Currently in the senior leadership development program at Bloomin' Brands I am working for a promotion to executive level management. I oversea operations as the Joint Venture Partner of 10 Outback Steakhouse units in the southeast Michigan/Northern Ohio area. With sales between $35-40 million annually, I am a strong results driver with proven performance in financials, food cost, labor, and customer service targets. I focus on developing strong leadership skills in my teams by adapting my leadership to the personality and learning style of each team or individual. I embrace company initiatives and build confidence in my teams by ensuring they know how to exceed goals and use available resources. I enjoy working with my teams in the "trenches" at the individual restaurant level but maintain a management style with a healthy balance of direction and autonomy.