brent couch

* Reconciled accounts in Oracle by identifying and resolving disparities in financial reporting. * Conducted data and impact analysis. Reviewed title insurance pricing for accuracy. * Used accounting principles for ledger analysis and reported findings to management. * Achieved accuracy in determining the correct cost structure used by Underwriting, which improved the issuance and acceptance rate of title policies.

* Provided logistics support to ensure the proper use of resources and personnel to meet project timelines and meet stakeholder expectations. * Responsible for obtaining project permits and business licenses for projects nationwide. * Tracked project lead and lag times, change orders, and scheduling. * Responsible for payments to municipalities and auditing manufacturing and scheduling reports.

* Provided oversight to ensure proper documentation, records, and reporting standards. * Met with clients to discuss their financial priorities and presented viable banking solutions to meet client needs. Utilized Customer Relationship Management (CRM) software for tracking and reporting and to list ideas to enhance customer experience. * Worked with corporate divisions and business partners to drive revenue, decrease financial losses, and troubleshoot complaints. * Assisted with financial center training, audit controls, and regulatory compliance adherence.

* Coordinated with departments to find ways to streamline processes and enhance productivity. * Performed quality assurance and improvement functions in administration. * Tracked and reported key metrics and benchmarks with Management and utilized SharePoint for the storage and sharing of reports. * Served as a liaison with the public and was recognized as someone who was able to solve complex customer issues, build rapport, and empathize with clients. * Created and implemented the training program for Administration. Mentored staff personnel to achieve performance goals by identifying areas improvement and providing education.

Responsible for Marketing and Public Relations strategic activities in 14 counties of North Florida and interfacing with medical providers, community-based organizations, and the public. - Creates innovative ways to promote awareness and partnerships with Evolent Health that connect to organizational initiatives which help drive sustainable business growth.