Brendan Lo Rick

Lead cross-regional projects across 5 geographies, partnering with executive leadership to streamline operations, enhance stakeholder alignment, and drive strategic transformation across Trust & Safety, Sales, and Service accounts. Oversee full project lifecycles—covering planning, resource strategy, and risk management—while embedding innovation and process efficiency into day-to-day operations.. Strategic Highlights: • Executive Alignment: Collaborate directly with senior leadership to translate organizational priorities into executable project plans, ensuring alignment across business units and functions. • Cross-Regional Operations: Unified best practices, databases, and reporting standards across 5 regions, improving data consistency and decision-making speed. • Organizational Readiness: Led “Return to Office” transition for 1,200+ staff across two sites, balancing cost efficiency, employee wellness, and business continuity. • Operational Analytics: Designed and deployed a Global Operational Dashboard consolidating KPIs across multiple geographies, enabling data-driven leadership reviews. • Business Growth Enablement: Coordinated security and compliance initiatives that safeguarded contracts and supported sustained business expansion. • Strategic Workforce Optimization: Drove headcount rationalization through resource redeployment, minimizing business impact while scaling partner operations. • Innovation Leadership: Partnered with process improvement teams to identify and deliver ROI-saving initiatives through automation and technology enhancements. Core Skills: Project Management · Stakeholder Management · Process Improvement · Data Analytics · Compliance · Workforce Planning · Cross-Functional Leadership · ROI Optimization · Operational Strategy

• Lead, designed and built global dashboard encompassing operational, workforce and quality processes, that is used in three different regions •POC for line of business, supporting both Workforce Management and Business needs (client and internal leadership). • Collaborate with leaders and clients across geos to outline and deliver specific data needs for the business. • Employ statistical methods to uncover trends, patterns insights for deep-dives. • Designing and building interactive dashboards and processes via tools i.e. Power Bi. • Tracking of operational, workforce, training and quality data improvement targets and service levels. • Create and maintain customized reports on a daily, weekly, monthly and quarterly basis.

Courses Taught: • Business Statistics • Business Mathematics • Quantitative Methods in Commerce • Statistics for Managers • Economics • College Algebra General Duties: • Preparing and delivering syllabus, also revamp and design course content to enhance student understanding. • Collaborating with staff members in research activities, specifically in statistical data analysis and interpretation. • Supervision of undergraduate dissertations. • Preparation of COPPA documents • Participate in marketing and promotional events, educating potential students on course structures and available options on financing aids. • Providing consultation for staff members and students on statistical analytical techniques and software (MS Excel/SPSS/EViews/Stata) Main Platforms Used: • Blackboard • Microsoft 365

Research area(s) • Econometrics • Panel Data, Autoregressive Distributed Lag Method • Population ageing, Economic growth Presented research papers: • The National Symposium of Mathematical Sciences (2013, 2015, 2016) • Advanced Research on Business and Management International Conference 2016 Debate Coach (2012-2014) Achievements of individuals/teams under my training: i. Quarter Finalist: Prime Minister’s Cup 2012 /Great Gender Debate 2012, 2013 & 2014/ MOHEC Cup 2014/IMU Debate Open 2014 ii. Octo Finalist: Penang Debate Open 2013 iii. Champion: UPM-THAI Debate Championship 2014 Debate Adjudication: 2010 Semi Finals: Borneo Debating Championship 2012 Grand Finals: Swinburne Sarawak Interschool Debating Championship 2013 Grand Finals: World Universities Peace Invitation Debate Malaysia