Brenda Trayer

Manage multiple delinquent accounts for debt collection efforts. Keep track of assigned accounts to identify outstanding debts. Plan a course of action to recover outstanding payments. Negotiate payoff deadlines or payment plans. Handle questions or complaints. Investigate and resolve discrepancies in payments or accounts.

• Process payments received (wires, ACH, check, credit cards) in U.S. bank accounts against open invoices to both U.S. and international customers. • Reconcile cash received daily and monthly against cash applications. • Analyze payments and communicate with customers or our field managers to ensure correct customer and invoice identification. Timely manage unapplied cash reporting and reconciliation. • Properly apply non-customer cash remittances and journal entries. • Manage credit card processing • Prepare and send check deposits to bank in timely fashion. • Collect/resolve credit card declines with accounts. • Process WIP (work-inprocess) discrepancies and revenue adjustments. • Prepared month end and quarterly adjustments • Risk management for new client’s by using D&B.

• Monitors pending customer orders and releases them in a timely manner once all required information has been received (i.e. payment, promise to pay) • Oversees day-to-day contact with an assigned portfolio of customer accounts for the collection of Accounts Receivables. Advises assigned customers of available credits. Assists in the processing of credit/rebilled transactions Works with Cash Applications to resolve questions regarding customer payments. • Actively participates in the investigation and resolution of customer payment deductions and disputes. Tasks may include working with Sales on pricing issues and Transportation to obtain Proof of Delivery and related documents. • Assists with the gathering of credit information/research material for assigned customer portfolio. Learns to use available credit information tools as well as their application towards analysis work. Individuals in this role may be considered for credit granting authority. • Communicates potential credit and collection issues decisions to internal stakeholders (i.e. Sales Reps, Credit Analyst, and Customer Service Rep) and assists them as needed to help drive resolution. Monitors credit limits for assigned customer portfolio and proactively works with Credit Analyst to process any required adjustments.

• Worked with NetSuite to manage and create invoices and post payments as well as other accounting tools including Salesforce and Open-air. • Worked B2B accounts responsible for all the collections, product billing and posting cash receipts. • Established a line of communication and professional correspondence for all inquiries into payments, investigations and open accounts. • Managed 400-500 invoices monthly coordinating with clientele through email as well as phone calls. • Kept track and processed accounts and incoming payments in compliance with financial policies and procedures • Performed day to day financial transactions including verifying, classifying, computing, posting and recording accounts receivable data • Prepared bills, invoices and bank deposits • Reconciled the accounts receivable ledger to ensure that all payments were accounted for and properly posted. • Verified discrepancies by and resolving clients’ billing issues • Facilitated swift payment of invoices due to the organization by sending bill reminders and contacting clients with outstanding accounts • Generated financial statements and reports detailing accounts receivable status

• Entered all billable hours through SAP • Managed weekly Payroll for 70 employees • Prepared all accounts Payable and Receivable as well as Collections and reconciliation support and paperwork management. • Maintained accounting records, ledgers and journals • Provided assistance for human resources departmental administrative duties and tasks including 401K Benefits management. • Supervised employee administrative tasks as well as managed contracts construction, filing and assistance • Prepared month end and quarterly adjustments • Responsible for filing and managing cash applications • Provided invoicing and collections support and client contacts • Worked closely with contractor administration to manage purchase orders • Worked with SAP mobilization organizing and entering data as needed

• Prepared all invoicing accounts file management and prepared all collections paperwork • Followed up through email and phone calls with client collection statuses tracking correspondence as provided. • Responsible Accounts Payable and Receivable support • Managed Collections and reconciliation support and paperwork. • Processed equipment invoices, including verifying against purchase orders • Worked with collections for customers with past due balances • Processed monthly billing cycle for service customers • Handled customer billing inquiries • Established terms and credit limits for new customers • Completed Accounts Receivables related month end reconciliations • Maintained Accounts Receivable aging detail • Responsible for Filing/maintenance of all customer invoices and payment receipts • Maintained working relationships with Sales and Shipping departments to insure accurate billing • Maintained Compliance with SOX requirements at all times • Assisted with the quarterly, and annual audits • Recorded daily customer cash receipts

• Effectively interacted with team members with diverse backgrounds and temperaments, while demonstrating a genuine interest in team members. • Maintained open lines of communication with team members as well as being an advocate for team members. • Coached team members on their performance on a regular basis, and wrote and delivered bi-annual performance appraisals. • Communicated positive as well as negative feedback, adapting coaching styles depending on the situation and audience, providing feedback that is specific and constructive and encouraging all team members in incremental performance improvement. • Consistently monitor team to proactively identify potential problems and with guidance ensures appropriate parties are engaged through to resolution. • Developed relationships within the supporting business units to help resolve issues related to team members. • Through coaching, ensures Agent metrics are achieved, i.e., PTV, Schedule Adherence, Attendance. • Able to take end-to-end ownership of employee issues that require liaison with others. • Use and promote Company recognition programs and understands the direct correlation between recognition and retention. • Demonstrated skills at analyzing trends and assist in creating action plans that determine a solution. • Demonstrated teamwork by supporting and assisting other Team Leaders as necessary. • Responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.

• Applied all cash and checks on a daily basis in excess of $1,000,000.00 • Managed all credit applications and approved terms • Maintained all supplier A/R from posting credit memos to aging • Made all collection calls to customers, and made payment arrangements • Handled inbound and outbound calls from customers, suppliers, and employees

Associates of Applies Science in Accounting