brenda smith

* Lead business analyst supporting Workers Compensation processing on the POINT system. * Assisted in identification and resolution of system-related problems. * Coordinated major activities and implementations, and debugging of new products. * Documented problems and assist in their resolution. * Prepared written reports and analysis, including recommendations.

* Liaison between external customer and the Systems and Operations area of PGBA. * Managed and monitored the progress of LOE work requests (less than 450 hours). * Monitored the progress of the work through the design, coding and testing phases. * Kept the project on schedule, within budget and achieve a successful timely implementation. * Facilitated meetings and work sessions. * Kept the client current on work status, and respond promptly to client inquiries and concerns. * Followed up on outstanding issues, elevating to management when necessary. * Participated in weekly steering meetings with the customer and PGBA management.

* Investigated, evaluated and settled workers compensation claims. * Coordinated medical treatments among employers, providers, and claimants. * Completed extensive training in all aspects of the workers compensation claims environment including investigation, negotiation and litigation.

* Performed system setup and modifications for numerous lines of business including CPP, Workers Compensation, Commercial Auto, Business Owners, Dwelling Fire, Boat Owners, Personal Auto, Homeowners, Commercial and Personal Inland Marine. * Implemented new installations of the PMS Series II base system and modified existing legacy systems. Customized and modified the system to the customer's specifications. * Interfaced with customers and technical staff to provide programming solutions or modifications that achieved results. * Wrote program code for the Generalized Edit programs.

* Lead business analyst and system SME supporting multiple Florida property accounts. * Support the external customers as well as internal customers in all aspects of the account including: POINT, Agency Link, Claims, Document Solution, Media Management, IVANS, Bureau Filing Services. * Keep the client current on work status, and respond promptly to client inquiries and concerns. * Liaison between user and programming staff to define problems within existing programs or design new application/programs. * Work with client to identify and document high level detailed business requirements. * Analyze business process and impacts to related systems and applications. * Respond to client requests for proposals and conduct workflow process analysis. * Prepare and execute test matrices for all lines of business.

* Eagle Alliance is a child company of Computer Sciences Corporation and Northrop Grumman. * Work in the various computer laboratories on site. * My responsibilities include: * Setting up and maintaining servers, computers and other lab equipment * Monitoring environmental conditions in the labs * Creating and maintaining virtual machines * Solving various IT problems that arise within the labs * Monitoring and maintaining the lab network * Ensuring all conditions in the lab are optimal for overall production

Studied computer software and hardware design","-Gained experience in various software and computer languages","-Learned many important and helpful programming strategies and algorithms","-Studied I2C and CAN bus communication systems"]