Bree Sindian
Head of People & Talent @ Nebroo
About
The Philippine contact center industry that I supported for over 15 years has taught me lessons I might not probably have learned anywhere else. The Customer Service roles I had opened my eyes to things as resolution and delivering it in a way that the interaction is memorable. It is Customer Service that sets one business apart from anyone else. These are the same ideals I taught my trainees when I became a Trainer three years after joining the industry. It is through this opportunity that I learned about Sales. For the years that followed, Customer Service and Sales became integral parts of the accounts I joined focusing not only on over-the-phone conversations but on email and chat platforms, too. I had the opportunity to mold younger minds when I became a Training Manager. Apart from being responsible for the development of multiple trainers, it was also a responsibility to interact with clients, meet their expectations and sustain their trust. This required coordination with various departments, the ability to identify gaps and solutions quickly, accountability and constant communication. I began to gain understanding of how the business is run overall. I realized the more ready and equipped the people are, the more successful the business becomes. I eventually transitioned to Operations support as Sales Manager. Being responsible for the performance of at least 40 teams required compelling expectations, coaching sessions and a lot of continuous education. Understanding trends and gaps, identification of action plans and creativity around spiffs and incentives were also necessary. As Sales was relatively new to the account when I had the role, I found the responsibility both overwhelming and rewarding. Now joining the freelancing space, I have set my eyes to discovering new horizons while creating memories with and remaining present in the lives of my true VIPs - my family.
Philippines
Metro Davao
Computer Software
Client Onboarding, Strategic Hiring, Onboarding, Continuous Improvement, Sales Operations, Leadership Development, New Hire Training, Business Development, Client Relations, Staffing Services, Marketing, Talent Management, Employee Engagement, Coaching & Mentoring, Operational Control, Contact Centers, Operational Execution, Learning Management, Recruiting, Training Programs
Experience

Communications and Product Trainer
Vector BPO
Cebu City, Philippines
Bree Sindian's Contact Information
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