Brandon James

- Serving as an Internal SME currently aligned to the Data Platform product group - Running strategic Beta processes with 20-30 customers per quarter for the most impactful features the Data Platform Group develops - Supporting the Development and Maintenance of the Data Integrity in Gong's Outcomes Delivery System, empowering our field teams to deliver tailored workflow recommendations and aligned usage data to customers at scale

Continued Delivering Trainings to Gong's most Strategic customers Pioneered new training formats and offerings, working closely with Instructional Designers and fellow trainers to ensure that our customers would benefit as much as possible from the learning experiences we offered them Represented Gong to Industry Analysts in a benchmarking study Selected as a 2021 Outstanding Gongster Award Winner

First Training/Education hire at Gong Tailored and Delivered Virtual Trainings to Customers around the Globe Ranging from Early Stage Startups to Fortune 100 Multi-National Organizations Championed the EDU "brand" internally by developing a collaborative and supportive Training motion that aimed not only to set customers up for success but also the internal stakeholders responsible for those accounts

• Managed the intake, documentation, investigation, internal communication and response to complaints and grievances • Managed patient/family surgical experience; first point of contact for any issue escalations throughout the process • Delivered communication to 15-20 families per day to set expectations and provide mid-procedure updates • Established and maintained departmental productivity and spending reports, shared with C-level leaders, and ensured their longevity by training others on the mechanics of the reports • Played key role in a cross-functional process improvement initiative that lead to 25% reduction in standard deviation of inpatient to pre-op transport time, a key metric for preventing surgical flow issues

Oversaw 5 team leaders and 50+ team members working at the front end (Cashier, Cash Office, Cart Attendant), Starbucks and Target Cafe Ran 4-5, 5+ hour leader on duty shifts per week Responsible for Store Experience Metrics and REDCard Application metrics Key and Alarm Code Holder Involved in managing store payroll expenses and overseeing effective schedule writing for all areas under me Achieved #3 store in overall store experience metric and #8 YTD out of 62 stores in the Bay Area

I work with individuals and families to help provide for their overall financial security. I work with them to identify their definitions of financial security and then focus on solutions that can help them achieve their financial goals.

Reported directly to the commercial note department manager Handled projects that didn't fall under anyone's job title and had been neglected Surveyed loans that had been charged off 5-15 years ago and made decisions as to what the best course of action was for those records Collaborated with the Special Assets department to discuss and pursue any options the bank had to recover money lost on these loans subject to certain legal restrictions I learned of in the process Resolved discrepancies between our loan tracking database and an Escrow company's database of all flood determinations done on our collateral properties Helped out various members of the department with small things they needed done, often taking advantage of my relatively greater (than my co-workers) physical capacity to move, carry and reach things Created a simple yet effective inventory tracking database for the Client Relations department to use to track where their items were and who took them from their storage so that they could be billed appropriately for what they took

Reported to the Records Management Manager Worked as a part of a 10 person department that handled the processing, preservation, quality checking and distribution of the bank's physical and digital customer records Daily operations included sending loan files to associates via inter office mail, ordering files from storage that weren't onsite, and coordinating with the Imaging department to process new records and make sure they were scanned properly

Certificate in Business Analytics