brandon dodds

4M Digital Solutions will help companies of all sizes transform to remain competitive, relevant and current in this digital era. We can help clients with product development , mobile applications, web development, BI/Analytics and Cloud services. Whether we are developing a custom based IT solution, enhancing a current IT platform or assisting in providing staff augmentation, client experience and business success in the market place is always our priority.

Retail Sales Analytics (RSA) assists businesses of all sizes in the FMCG and Pharmaceutical channel by providing tailored CRM, Analytics and Mobile based IT solutions. Launched in 2016, Retail Sales Analytics was developed to bring simple, cost-effective and industry-specific IT solutions to the pharmacy and FMCG fields. Bringing together decades of expertise in the pharmacy, FMCG and IT industries, RSA offer customised mobile application solutions designed to maximise your sales and marketing visibility. Our flagship product Field Mate offers smart CRM and digital analytics capabilities in one easy-to-use mobile application. Specialties Mobile Application Development, Customised Analytics Solutions, Application Integration. http://retailsalesanalytics.com.au/

* Our Purpose: * Sanctuary Lakes Club is a premier golf and leisure club that is inclusive and committed to delivering ongoing value to its members, in an innovative way. * Our Vision: * To be recognised as the premier golf course. * To be recognised as a Club of choice that our members are proud of and visitors want to join. * To be a Club that appreciates its role in our communities, playing a lead role in bringing them together. * We aspire to do this by being inclusive, delivering true value for all our members, in an innovative way.

I was selected to spearhead the transformation of infrastructure service delivery for IBM’s largest Australian client to secure contract renewal. 24 direct staff and a global team of 240. AU$96M annual budget and service authority across 18 mainframes and 3000 midrange systems. Delivered a total change management program – commercial operations were consolidated, customer relationships stabilised, and service delivery teams focused on operational excellence. Implemented improvement programs and performance review processes that directly aligned services with the client’s delivery organization, dramatically enhancing internal measures of customer satisfaction. Provided inspirational leadership throughout this process – met all project objectives and successfully achieve a 5-year contract extension. Performance recognised with membership of IBM 100 Percent Club 2007

I was strategically appointed to turnaround an unprofitable underperforming account, suffering poor customer satisfaction and staff morale. 14 direct staff and 110 indirect global staff across India and Australia. AU$36M annual budget. Identified service gaps and delivery shortfalls impacting performance. Implemented a change management program that directly addressed issues, established a high-performance culture, and repositioned the Business Unit as a reliable, solutions provider. Professionally mentored IBM India’s Delivery Executive, structuring operational teams to improve capability and streamline service delivery. Exemplary fiscal control ensured the Business Unit delivered robust and transparent recurring revenues, re-establishing commercial stability. Increased gross margins and revenues in excess of market conditions and reduced costs 12% in year 1 and 15% in year 2. Awarded membership of the IBM 100 Percent Club 2005/2006.

My professional development and experience was significantly consolidated in earlier roles within IBM as Service Delivery Manager, Australia (1999-2000), Country Infrastructure Implementation Manager, South Africa (1997-2000), and Networks Station Management Advisory Specialist, South Africa (1994-1997).