brandon collins
backup team manager, team manager apprentice, mentor, and technical support advisor
About
Experienced IT professional with a demonstrated history of working in the consumer electronics industry. Skilled in Search Engine Optimization (SEO), Mac OS X, iOS, Customer Service, Computers, and strong managerial skillset. Strong professional with a Bachelor of Fine Arts (BFA) focused in Photography from School of Visual Arts in New York City.
united states
dallas
consumer electronics
customer service, team leadership, microsoft office, customer satisfaction, technical support, mac, management, leadership, os x, sales, photoshop, team building, teamwork, ios, photography, digital photography, iphone, social media, social media marketing, project management, portrait photography, commercial photography, fine art photography, wedding photography, fashion photography, travel photography, technical writing, web services, web analytics, web content management, editorial photography, seo, search engine ranking, search engine submission, google analytics, business analytics, data analysis, customer support, digital marketing, film photography, digital media, website development, administrative assistance, web hosting, team management, customer acquisition, mentoring, mac os x
Experience
backup team manager, team manager apprentice, mentor, and technical support advisor
apple
I have extensive experience as an iOS, Apple Watch, and Beats Tier 1 Chat Advisor, iOS Tier 1 Phone Advisor with Account Security training, and iOS Tier 2 Phone Advisor with Safety training. I have also been trained as a Backfill Team Manager, Call/Chat Evaluator, and successfully completed the Team Manager Apprentice program. I have consistently exceeded monthly metrics during my time at Apple in each role I have pursued, and was very humbled to receive the AppleCare Excellence Award in 2014 for my outstanding performance. Additionally, I have served as a mentor for other advisors and my fellow teammates through providing coaching, troubleshooting tips, and best practices. Above all, I am fully committed to creating a truly exceptional and enriching customer experience for each and every customer that I interact with at Apple. My next goal is to become a Team Manager so I may enrich the lives of my fellow advisors. -Completed Team Manager Backfill 12/5/2015-12/25/2015
Education
columbia university in the city of new york
education
school of visual arts
photography
north hills preparatory high school
Activities and Societies: Theater, Photography
brandon collins's Contact Information
Phone
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