brandon sunderland

Directed and supervised skilled production operators, maintenance and technical repair crews for the aluminized coating line process, annealing area and over-head cranes. Responsible for the planning and scheduling of production and manpower, monitor equipment to ensure safety, maintain quality and productivity. Developed and implemented a plan for running difficult material generating a projected annual savings of $2.1m.. Facilitate safety, quality, housekeeping and production training of personnel.

Responsible for Customer Service / Guest Relations, Policies and Procedures, Continuous Performance Improvement, Facilities / Safety Management, Purchasing / Inventory Management, Team Building / Staff Training balance service with costs to ensure profitability promote guest satisfaction to steady repeat business. Coaches / schedule servers to maximum levels of performance, food quality, and presentation. Purchase / control inventory with attention to P & L.

* Proven abilities as General Manager & District Supervisor * During my tenure at this location I was successful in driving this location to successful 100% masters as well as becoming the Knoxville area market trainer. I was responsible for the training of all masters & managers. I was responsible for evaluating other Krystal locations and assisted in managing 6 additional locations * Initiated a strategy to increase KBE at this location that brought the store from 58 to a 95 * Drive the WBT program that brought this location from a 17% to 100% * Initiated & implemented programs to improve the health score that brought the store from 83 to 95 * Trained crew members to 100% certified Masters