brandon lane

* Development of models for work-flow metrics for FTE’s and maintained resources. Instrumental in the process of creating technologies to enhance business efficiency's. * Creating and implementing strategic policies and procedures for motivational and financial growth. * Organize collection work load according to company foresight and monitored distribution and practices for maximizing results. * Strategize various contact strategies (letters/SMS/Email) for use in collection attempts. * Reconciliation for consumer accounts with a high recovery rate through voluntary collections or litigations. * Well versed in reconciliation of various collection portfolios i.e. Auto, Card, Loan, Mortgage & Probate * Asset and location investigation through skip tracing procedures and programs including a number of approved vendors. * Recruiting, Interviewing, hiring, training, monitoring and terminating employees and applicants.

* Assisted customers with budget planning and problem resolution * Responsible in consumer credit bureau analysis to asses credit risks * Provided customers with possible resolutions to bank related issues * Head of the Communication Swat Team in charge of disseminating information to the rest of the team for alignment purposes * Spearheaded the implementation process of policies and procedures * Constructed and developed company’s inventory spreadsheets * Provided administrative duties and coordinated company and departmental events * Developed collection training materials * Conducted monthly feedback sessions regarding site initiatives * Monitored and measured the effectiveness of collection efforts

* Responsible for managing top clients within the company * Responsible for exceeding Key Performance Indicator goals * Integral part of Implementation team to ensure accounts are handled properly * Served as point of contact with customers and clients during customer account resolution * Assisted Directors and Managers in identifying and resolving facility compliance issues * Worked closely with QA Team to maintain client standards and FDCPA guidelines * Prepared forecast reports and provide information to clients focusing on projected outcomes * Consolidated all financial reports and disseminate them to Management team * Analyzed account history and prepare proper collection approach for each client. * Conducted training and development classes to new hire employees * Implement new policies and procedures within the department * Developed training material and resourceful job aides to ensure continuous development and positive outcomes within the organization * Handled customer escalations and assist in rationalizing with irate customers

* Responsible for managing a team 130 professional collectors, with 6 direct reports * Cross Functional team Leadership * Responsible for exceeding Key Performance Indicator goals * Integrated Implementation Company Compliance initiatives * Served as point of contact with customers and attorneys during customer account resolution * Assisted Directors and Managers in identifying and resolving facility compliance issues * Prepared various reports to provide departmental growth and forecasting * Consolidated all financial reports and disseminate them to Management team. * Facilitated communication between in house counsel in regards to legal filing and claims * Conducted training and development classes to tenure and newer employees * Developed training material and resourceful job aides to ensure continuous development and positive outcomes within the organization * Primary contact for customer escalations

* Manage performance and results of selected Collection Agency vendors working outsourced delinquent credit card receivables while making strategic and analytical decisions on a day to day basis. * Overseer all offshore Collection accounts * Business Strategic Planning * Customer Relationship Management * Interact with various agency vendors while following policies and procedures * Analyze reports to find trends as they pertain to vendors * Manage multiple priorities overseeing both operations and project management while working to improve call strategies * Analyze existing strategies and improve processes and procedures * Makes recommendations on merit increases, promotions, and terminations * Develop training & coaching material for both new hires and tenure staff members * Provide coaching and feedback of results to internal and vendor management teams * Maintain professional interactions across all departments within the organization