Brandon Crosswhite, MBA

Oversee daily dining operations for a healthcare facility serving a large patient population, ensuring safe, efficient, and high-quality meal service. • Manage departmental financial performance including budget oversight, labor management, food cost control, purchasing, and inventory management. • Monitor and analyze financial reports and operational metrics to drive cost efficiency and maintain performance against budget targets. • Serve as the primary liaison between the food service department and facility leadership, maintaining strong client relationships and ensuring service expectations are consistently met. • Lead and supervise frontline staff in a union environment, focusing on accountability, training, operational consistency, and service excellence. • Ensure compliance with healthcare food safety standards, regulatory requirements, and organizational policies. • Implement operational improvements that support productivity, cost control, and high-quality dining services.

Lead the design, delivery, and continuous improvement of onboarding and training programs for all Nutrition Services roles across multiple Cleveland Clinic sites, ensuring new hires receive clear expectations, hands-on support, and the tools to succeed. • Develop and facilitate leadership development for frontline supervisors, Patient Service Managers, and culinary leaders through coaching, workflow optimization, ServSafe instruction, and targeted performance improvement strategies. • Partner closely with regional and site-level leadership to assess operational gaps, identify training needs, and create data-driven learning plans aligned with patient experience, tray accuracy, and Press Ganey priorities. • Ensure ongoing compliance with ServSafe, HACCP, Joint Commission, IDDSI, and hospital safety standards through structured learning modules, competency assessments, and continuous audit reinforcement. • Strengthen Morrison Healthcare’s culture of safety, service excellence, and employee engagement by building impactful learning experiences that improve retention, elevate performance, and support consistent system-wide standards.

• Championed a patient-first culture by training and coaching staff on hospitality best practices and service excellence • Managed the patient meal delivery process, ensuring accuracy, timeliness, and compliance with prescribed diets • Acted as the point of contact for patient feedback, resolving service-related concerns and escalating clinical dietary issues as needed • Collaborated with clinical dietitians, nursing teams, and foodservice operations to support patient health outcomes through effective communication and coordination • Conducted daily patient rounding and service audits to monitor satisfaction, identify gaps, and implement continuous improvements • Developed and led service recovery initiatives, contributing to increased HCAHPS scores and patient loyalty • Supported staff onboarding and ongoing training on patient engagement, cultural sensitivity, and service protocols • Ensured compliance with all food safety, sanitation, and regulatory requirements (e.g., Joint Commission, local/state health codes)

Senior operational leader for Food and Retail Services across four MetroHealth campuses: Main Campus, Cleveland Heights, Parma, and Old Brooklyn. While my official title was Manager, I served at the Associate Director level, overseeing all aspects of foodservice operations for both patient dining and retail services in a large, unionized environment. Led a team of 100+ employees, including 8 supervisors, 7 sous chefs, and 1 executive chef. Responsible for multi-site management of back-of-house production and front-of-house retail operations — including nationally branded concepts such as Starbucks and other in-house offerings. Accountable for operational strategy, quality assurance, regulatory compliance, and service excellence. Successfully improved Press Ganey patient satisfaction scores through targeted service enhancements and team engagement initiatives. Fostered a collaborative culture within a union environment, ensuring consistent labor relations while driving performance improvements. Recognized for delivering high-quality outcomes, optimizing workflows, and implementing best practices across locations to elevate both patient and customer experiences.

Managed and delivered emergency medical care to soldiers in both clinical and field environments, including triage, stabilization, and evacuation of injured personnel. • Administered medications, started IVs, treated wounds, and maintained patient documentation in accordance with military and medical protocols. • Led and trained a unit of 30+ soldiers in combat lifesaving procedures, field sanitation, and preventive medicine practices, improving readiness and response times. • Supervised daily medical operations, including inventory control of medical supplies, equipment maintenance, and compliance with military and OSHA safety standards. • Utilized electronic medical record systems and logistics software to manage patient tracking, supply ordering, and readiness reporting. • Collaborated with command teams and medical officers to develop training schedules, coordinate care logistics, and ensure mission preparedness. • Conducted field safety briefings, infection control training, and health assessments to support force health protection initiatives. • Recognized for leadership under pressure, precise medical decision-making, and commitment to patient and team safety.

Managed and oversaw daily warehouse operations including receiving, storing, picking, packing, and shipping of military supplies and equipment. • Supervised inventory control and distribution processes, ensuring accurate stock levels and timely replenishment. • Led a team of 34 personnel, including training, coaching, and supervising them to meet daily performance goals, improve productivity, and maintain operational efficiency. • Utilized automated logistics software and inventory management systems to track, monitor, and reconcile inventory. • Coordinated with various departments (e.g., transportation, procurement, and customer service) to ensure timely and efficient delivery of products and services. • Oversaw the maintenance and repair of warehouse equipment to ensure operations ran smoothly. • Enforced safety protocols and ensured compliance with OSHA safety standards, conducted safety meetings, and worked to maintain a safe working environment. • Performed regular audits of inventory, ensured proper documentation of discrepancies, and implemented corrective actions to improve processes. • Supported senior leadership in improving operational workflows, reducing costs, and driving overall productivity in the warehouse.

• Handle guest inquiries, complaints, and service requests, ensuring a high level of customer service and maintaining a 98% guest satisfaction rating. • Manage reservations, room assignments, and billing processes using hotel management software (e.g., Opera, Micros), optimizing room occupancy rates and ensuring compliance with pricing guidelines. • Develop and implement front desk policies and procedures, improving efficiency, reducing wait times, and streamlining check-in/check-out operations. • Assist in budgeting and financial management for the front desk, tracking operational costs, managing cash flow, and reconciling daily transactions. • Coordinate with housekeeping, maintenance, and management to ensure rooms are clean, well- maintained, and ready for guest arrivals. • Administer front desk-related reports, including occupancy rates, revenue per available room (RevPAR), and guest feedback, providing insights and recommendations to senior management for operational improvements. • Ensure compliance with health, safety, and security regulations, conducting regular audits and addressing any violations promptly.

I gained a comprehensive understanding of business fundamentals, focusing on areas such as finance, marketing, management, and business ethics. The curriculum taught me how to analyze and interpret financial data, develop effective marketing strategies, and manage organizational resources to achieve business goals. I also developed key skills in leadership, communication, and decision-making, learning how to effectively lead teams, manage projects, and navigate complex business challenges. Through practical applications and case studies, I honed my problem-solving abilities and gained the confidence to address real-world business issues. The program provided me with a strong foundation to pursue leadership roles and drive organizational success across a wide range of industries.

The MBA program with a specialization in Human Resource Management provided me with a comprehensive understanding of advanced HR strategies, organizational behavior, talent management, and leadership development. I gained expertise in managing employee relations, workforce planning, performance management, and aligning HR practices with business objectives to drive organizational success. The program emphasized data-driven decision-making, strategic thinking, and ethical leadership, preparing me to effectively lead HR initiatives that foster positive work environments and contribute to both employee and organizational growth.