Brandi Svob

Research Operations Manager @ Applause

About

User Experience professional looking to expand my current knowledge in Psychology, Research, and Communication while exploring their relationship to design, usability, and human interaction. I seek to learn the many fascinating areas within UX while helping teams advocate for users, develop empathy and understanding of goals, jobs to be done, motivations, and user behaviors. I look forward to gaining insight and learning invaluable information from mentors and those within future teams.

Country

United States

City

Greater Seattle Area

Industry

Research

Skill

Team Leadership, Product Strategy, Sales Operations, Customer Relationship Management (CRM), Interpersonal Skills, Creative Problem Solving, User Experience Design (UED), Program Management, Process Improvement, Timelines, Cross-functional Team Leadership, Google Workplace, Investment Strategies, Sales Processes, Statements of Work (SOW), Vendor Sourcing, Organization Skills, Cross-team Collaboration, Proposal Writing, Scoping Studies

Experience

Research Operations Manager

Applause

2025-1 - Present · 1 yr 9 mos

UX Research Program Coordinator

Applause

2023-6 - 2025-1 · 1 yr 8 mos

UX Strategy Analyst

AnswerLab

2022-9 - 2023-3 · 7 mos

Seattle, Washington, United States

- UX strategy development from scoping and planning research initiatives - Sales support; Crafting proposals, Statement of Approach, Statement of Work - Update operating procedures, policies, and other documentation to reflect changes to processes - Owned the tactical portion of opportunities including activities like invoicing, salesforce entries, quote requests, price cards and updating program tracking documents - Develop and manage clear project timelines across several teams internally and externally - Manage and support client relationships and oversaw the success of multiple large-scale projects simultaneously using project management methods and tools - Experience directing and communicating with resourcing and external vendors

Research Recruiting Coordinator

AnswerLab

2021-12 - 2022-9 · 10 mos

Work closely with a Recruiting Team, Team Leaders and clients to successfully execute UX research projects through the recruitment of research participants.

Office Manager

Kenmore Smiles Family Dentistry

2016-4 - 2021-12 · 5 yrs 9 mos

Kenmore, wa

Managed cross functional teams to deliver an efficient, organized, and profitable workplace. Built and maintained professional business relationships and designed strategy to enforce office revenue and growth. Learned and trained with new technology to enhance the experience within the workplace for staff and patients.

Nanny/Caregiver

Care.com

2014-8 - 2016-3 · 1 yr 8 mos

Assisted parents with all comprehensive childcare duties (2 year old girl and 4 year old boy) including organizing schedules and activities, transporting to and from school, helping with homework and school projects, preparing healthy meals for children, kept up on laundry, and keeping rooms organized, etc. Assisted with daily routine. Organized creative projects and provided arts and crafts activities for the kids. Participated in outdoor activities. Also assisted parents with running errands, managing housecleaners/yardworkers, preparing family dinners, and light housework.

Education

Eastern Washington University

Psychology and Communication

2017 - 2019 · 2 yrs

Coursework included but not limited too; Cognitive and Behavioral Psych, Cultural Psych, Emotion and Cognition, Research Principles, Sensation and Perception, Psychology of Woman, Multicultural Communication, Research Methods, Statistics, ASL, Social Psych. May- December 2018; Completed data collection and analysis for the IRB-approved project: The Effects of Laptop Color on Shopper’s Mood and Intention to Buy in an Online Buying Experience under the supervision of Dr. Jessica Urschel