Brandi Conedera

Provided advanced facial treatments using Lira Clinical, GlyMed Plus, and medical-grade devices Trained and mentored new estheticians in treatment protocols, client communication, and product knowledge Designed client experience frameworks that resulted in a 30% increase in client retention Developed in-house training guides and performed service audits to maintain quality standards Built strong vendor relationships and coordinated continuing education opportunities for the team Supported service development and treatment room efficiency to reduce appointment gaps and increase bookings

Delivered personalized facials and corrective skincare services to a loyal and growing clientele Increased product retail sales through thoughtful education and treatment planning Managed all booking, communication, SOAP note documentation, and post-treatment follow-up Grew client base through social media, community networking, and client referrals (100+ over 2 years) Created a seamless and supportive client journey from first consult to follow-up

Designed, sourced, and produced a full line of children’s apparel and accessories, balancing style with functionality. Managed all aspects of the business, including product development, inventory management, e-commerce operations, and customer service. Grew the brand through Etsy and local markets, achieving consistent month-over-month growth and repeat customer loyalty. Handled all branding, packaging, and photography, creating a recognizable and loved visual identity. Built lasting relationships with customers by providing personalized service and a thoughtful, mom-created brand story. Gained early insight into e-commerce, social media marketing, and grassroots brand-building

Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments. Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start. Enter and manage background, drug testing and medical screening process for contractors. Manage contractor compliance with key E-Verify requirements (e.g., expired documents, expired compliance). Provide outstanding front office customer service (telephone and reception area) Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory. Provide world class customer service in every interaction to ensure a quality candidate experience. Receive and review onboarding trigger Ensure accurate and timely entry of candidate data, onboarding process updates, and all other required documentation within the onboarding and compliance process Document all candidate/contractor touchpoints and communicate updates in a timely manner Provide pre-employment documents and screen requirements to the candidate for review and signature Enter and manage background, drug testing and medical screening process for contractors